Urgent advice - Viola Milano messed up order

[Sprezzante]

Gentlemen,
I apologize in advance if I posted this thread in the wrong subforum.

I request your advice on a situation that I have now, I'll be brief and clear.

A placed an order at Viola Milano for an UNLINED tie. Paid, and waited five weeks with no news on shipping (shoud have received it in less than a week...). I receive the tie today and...it's lined!

Having researched in this forum I find that other people had already issues with order being wrong and not being refunded.

I have two choices now:

-sending the tie back hoping to be refunded (high risk choice given their reputation)

-having a tailor remove the lining...can it be done? (minor risk choice).

I am open to suggestions, thank you for your attention.

Andy

 

[breakaway01]

I have no experience with Viola Milano...but have you even tried contacting them yet? I assume that you have documentation of your order requesting an unlined tie. I certainly wouldn't just mail the tie back.

 

[Sprezzante]

I email them explaining everything, with attached photo.

Anyway, I decided to deal with it myself and carefully remove the lining and sew the tie the way I wanted it. As I was working on the tie, I noticed something: the quality of the craftmanship on this Viola Milano is disgusting. This is not the work of an italian tie maker; if it is, he must hate this dutch company.