• Hi, I am the owner and main administrator of Styleforum. If you find the forum useful and fun, please help support it by buying through the posted links on the forum. Our main, very popular sales thread, where the latest and best sales are listed, are posted HERE

    Purchases made through some of our links earns a commission for the forum and allows us to do the work of maintaining and improving it. Finally, thanks for being a part of this community. We realize that there are many choices today on the internet, and we have all of you to thank for making Styleforum the foremost destination for discussions of menswear.
  • This site contains affiliate links for which Styleforum may be compensated.
  • We would like to welcome House of Huntington as an official Affiliate Vendor. Shop past season Drake's, Nigel Cabourn, Private White V.C. and other menswear luxury brands at exceptional prices below retail. Please visit the Houise of Huntington thread and welcome them to the forum.

  • STYLE. COMMUNITY. GREAT CLOTHING.

    Bored of counting likes on social networks? At Styleforum, you’ll find rousing discussions that go beyond strings of emojis.

    Click Here to join Styleforum's thousands of style enthusiasts today!

    Styleforum is supported in part by commission earning affiliate links sitewide. Please support us by using them. You may learn more here.

Upset with Asprey

Girardian

Distinguished Member
Joined
Mar 22, 2006
Messages
1,471
Reaction score
481
Back in January I ordered EGs from Asprey in NYC on sale. They could not provide me with an exact description, but referenced shoes that were online as a "near identical" pair. I asked for the differences to be described to me in detail. They sounded satisfactory and so I placed the order. The pair that arrived were materially different from the ones on the web site, and from the description, and did not work out for me. I promptly returned them with a letter dated January 20th.

The credit was not processed and after some delay I called Asprey and spoke with a gentleman in men's furnishings about the return. They had not called me -- I had to call them. This man told me that they would not accept this return as the shoe was part of an "all sales final" event.

Before I had purchased the shoes I specifically asked the sales lady with whom I was speaking on the phone if they could be returned. She said yes. I am reluctant to buy shoes (even EGs) sight unseen and fit unknown and this was a decisive factor in my purchase.

After a back and forth where the salesman violated both the rules of good business and civility by essentially calling me a liar (all the while never bothering to enquire as to with whom I spoke when I ordered the shoes and to ask her what she said) for suggesting they could be returned. This was both mystifying and annoying, particularly given the fact that the shoes were exactly as purchased -- they were tried on only on carpet and had no scuffing, and I had taken the time to pack them impeccably for return. However, I was insistent and firm. In the end, a refund was promised, but with a delay.

At that point I should have (but did not) contact my credit card company to dispute the charge. Because the company agent promised the refund I did not feel there was actually anything in dispute. I also took this luxury goods maker at the word of its agent when they said a refund would be processed.

Well, come today -- some four months after the initial purchase -- and the credit has not been received.

With Asprey's financial troubles, I'm not certain that it will be. I'm awaiting a return call but this does not bode well and I for one would recommend (neigh encourage) against purchasing anything online from Asprey at present if you believe under any circumstances you may wish to return it via mail.
 

NoVaguy

Distinguished Member
Joined
Oct 15, 2004
Messages
6,546
Reaction score
140
next time, just sell the EG's here or on ebay. especially when clearance items are involved - even if a salesman promises to let you return them. that's what i do when i buy shoes that don't fit. assuming the discount was more than 50%, you would have probably broke even.
 

zjpj83

Distinguished Member
Joined
Oct 25, 2004
Messages
9,425
Reaction score
28
So, what? they were just going to keep the shoes AND your money?
dozingoff.gif
What a bunch of whackos. At least least call and let you know what's up.

Ditto NoVaguy, if you had put them on here first at what you paid, someone would probably have taken them.
 

Girardian

Distinguished Member
Joined
Mar 22, 2006
Messages
1,471
Reaction score
481
Well, this looks like it was resolved today. Apparently, it was just stuck in the managerial loop somewhere.

I spoke with the same sales manager with whom I had previously spoken (the fellow who was less than civil) and this time he was ... gracious. Wrong side of the bed previously? Who knows. Regardless, I should get a credit in a few days.
 

Featured Sponsor

How important is full vs half canvas to you for heavier sport jackets?

  • Definitely full canvas only

    Votes: 55 35.9%
  • Half canvas is fine

    Votes: 59 38.6%
  • Really don't care

    Votes: 17 11.1%
  • Depends on fabric

    Votes: 27 17.6%
  • Depends on price

    Votes: 27 17.6%

Forum statistics

Threads
505,159
Messages
10,578,917
Members
223,882
Latest member
anykadaimeni
Top