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Unhappy Bespoke Experience Review

Discussion in 'Classic Menswear' started by YudanGu, Oct 14, 2016.

  1. YudanGu

    YudanGu Active Member

    Messages:
    27
    Joined:
    Apr 25, 2015
    I wrote this short review to share my very bad and disappointing experience about Rochefort Tailor Sydney. First of all, I want to apologize for my terrible English. I will try to use short and simple sentence with the pictures to make things clear.
    [​IMG]
    [​IMG]
    This was the side look of my latest bespoke jacket made by Rochefort Tailor Sydney. We can see the sleeves twist to a strange angle. When I wear it, there is an ugly wrinkle on front of both sleeves.
    [​IMG]
    That wrinkle was there since the forward fitting. I have send few emails to ask to fix the problem, but they did nothing and keep telling me that is normal. So I have to looking for other tailor’s help.
    [​IMG]
    That is the side look after initial adjustment by the other tailor. It is much better. In the meantime, we find out why Rochefort Tailor don’t want to do a small change to make the sleeves right. Because they make some mistake to mismatch the pattern between body and sleeves. Then they just twist the sleeves to make it look like match and leave the ugly wrinkle there!
    The another annoying thing is the back.

    [​IMG]
    [​IMG]
    That is the picture of 1st baste fitting, the fitter didn’t do much about the back. Then I ask for 1 more time of baste fitting
    [​IMG]
    In the 2nd baste fitting, the fitter told me it is the best back they can do for my body type and the fabric I picked.
    [​IMG]
    [​IMG]
    He suggest me go to next step. But in the forward fitting, things changed.
    [​IMG]
    [​IMG]
    In that time, the owner & cutter(according himself said) back from holiday, he said there were too many fabric on the back. Then he decide to tighten up the back from middle line. I feel it is not a good choice. I wrote an email to him ask to adjust the back from side, but there are not any answer.
    [​IMG]
    [​IMG]
    Now you can see the bottom of the back piece is not flat. The pattern of the back are not full too.
    The sleeves and back problem are some kind of capacity issues, but the construction issue really about attitude. I told the shop owner very clear I want a full bespoke jacket with full canvas when we deal the offer. But I see a fused jacket after 2 weeks when I went to 1st fitting.
    [​IMG]
    The sales man said it’s a mistake make by their workshop. He promised the problem would be fix next fitting. In the next fitting, the jacket show canvased. But when this time I ask another tailor toalteration the sleeves, we saw the in side of the jacket like that:
    [​IMG]
    They just put the canvas above the fuse to “fix” the mistake! It means I pay the full canvas money to get a fuse base jacket!
    All of these are the main problem about this jacket, there are some other smaller issues as the pictures shows.
    [​IMG]
    Different double lapel flower hole
    [​IMG]
    Black suture use on pink fabric
    How unprofessional job that is! I think that is really unreliable tailor. I will put Rochefort Tailor on the top of my black list.
     
    1 person likes this.
  2. David Reeves

    David Reeves Senior member Affiliate Vendor

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    How much was this suit and where was it made?
     
  3. YudanGu

    YudanGu Active Member

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    Apr 25, 2015
    
    1800 AUD for single jacket
     
    Last edited: Oct 14, 2016
  4. Mute

    Mute Senior member

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    Those people should be ashamed of themselves for delivering a final product like that one. There response is even more shameful.
     
  5. justinkapur

    justinkapur Senior member

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    At this point you should demand a refund. I dont care if the jacket was cheap or expensive, that looks awful. The cloth is gorgeous and the fitting looks so shitty.
     
  6. Griffyndor

    Griffyndor Senior member

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    Was this really bespoke? Maybe made to measure?
     
  7. justinkapur

    justinkapur Senior member

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    Its rare to see a basted model for MTM, usually its for bespoke
     
  8. YudanGu

    YudanGu Active Member

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    Apr 25, 2015
    
    I have couples of mtm
    jacket much much better than this one.....
     
  9. David Reeves

    David Reeves Senior member Affiliate Vendor

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    I would bet that it's a "show try on", MTM companies have started doing this, there is probably no inlays in there like a real try on, although it may not look it, that jacket is essentially finished.
    I asked about price because I would not be surprised these days if this was $300, at which point I would say that the customer had no business buying it and the vendor no business selling it, looking at the price tag I think its quite outrageous, until recently I was doing "real bespoke" sport coats at $2500, this is what a "real try on" looks like.

    [​IMG]

    Notice the sleeves are just for the fitting so I can adjust them to sit flush and also match the plaid properly. You'll see a lot more hand stitching there as well because it is not fused. Taking in the center back on that fitting is absolutely not the correct procedure, Im not even going to say IMHO on that, its just plain wrong.

    I would just ask for a refund here.
     
    Last edited: Oct 15, 2016
  10. Griffyndor

    Griffyndor Senior member

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    ^ yeah, that's why i was asking. That doesn't look like much of a baste fitting, although it's hard to tell what exactly is going on. Hopefully you used a credit card. I wouldn't accept the order.
     
  11. David Reeves

    David Reeves Senior member Affiliate Vendor

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    Have you asked for a refund? Usually a business would much rather refund than have a card charged back.
     
  12. Maccimus

    Maccimus Senior member

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    Shanghai
  13. YudanGu

    YudanGu Active Member

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    They refuse to confess there are any wrong about the jacket
     
  14. YudanGu

    YudanGu Active Member

    Messages:
    27
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    Apr 25, 2015
    [​IMG][​IMG][​IMG][​IMG][​IMG][​IMG]
    After alteration...... anyway,it is able to wear now
     
  15. justinkapur

    justinkapur Senior member

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    The last picture with the sleeves still looks awful man. I would show them that picture. I dont think you should be settling here for bespoke. If it was MTM thats a different story...
     
  16. chobochobo

    chobochobo Senior member Moderator

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    The problem is that it's been altered now. They're not going to admit to anything.
     
  17. justinkapur

    justinkapur Senior member

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    but with a bespoke garment it should be minimal flaws showing. Wouldnt you agree the sleeve issue is pretty large in the last pic?
     
  18. YudanGu

    YudanGu Active Member

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    I agreed with you.The jacket still have lots of problems.But it is the original tailor's fault.My friend do great alteration job for me to save it. I know I should ask refund or at least some alteration money back from the original tailor. But they just refuse to take any responsibility. I only can do is not go there any more.
     
  19. TheWraith

    TheWraith Senior member

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    Australia
    Rochefort has a reputation for not being the best bespoke maker in Sydney. The owner himself isn't even a tailor (in the true sense of the word) or cutter. There are many better MTM and bespoke tailors in Sydney alone.

    Sorry to hear of your issues, Yudan.
     
  20. justinkapur

    justinkapur Senior member

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    I truly do feel sorry for you man. It is such a beautiful cloth and design.
     

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