- Apr 28, 2011
- Reaction score
Anyone getting in on the Java Waxed Flesh pre-order? Does Truman collect the entire amount up front?
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I'd describe my experience with their customer service as a) way too frequent, including multiple communications for each of all three pairs of Trumans I own and b) generally semi-responsive but definitely sub-par in terms of actually providing a meaningful answer to any question I asked. My second pair had a pretty obvious workmanship defect that they claimed wouldn't affect the durability of the boot but offered to replace it provided I paid for return shipping. I was not amused given that the flaw (basically a gash cut into the vamp right at the welt where the stitch-down bit starts) would never pass QC inspection for any other brand at that price point, but I sucked it up and they sent me a new pair really quickly. YMMV.Also anyone have thoughts/experience on their return/exchange policy? I saw that it's 7day returnable but for their java waxed preorder they state will only qualify for an exchange (and not a refund?) So in theory would one be able to exchange for another same boot if one finds defects? I ask because many buyers seem to report inconsistent stitching / quality. Ideally, i'd like still like to be able to return it for a refund if i get a lemon.
https://imgur.com/r/malefashionadvice/wvj6GAnyone have width noted, or not noted, on their Truman Boots of Non-Standard Width?