Andrew0409
Senior Member
- Joined
- Mar 7, 2020
- Messages
- 183
- Reaction score
- 124
I am very disappointed with TLB’s response to my feedback. I really supported this company and have praised their shoes that I own. But here is my honest and truthful experience, it’s pretty negative right now with them with this new email.
Hello Mr. Andrew,
I want to inform you that as I wrote in my previous e-mail, today We already send the belts to UK address.
I take the opportunity to tell you that I just see your comment in Style Forum and to be honest, I am strongly disagree about what you wrote and I have to tell you that you have been untrue for the following reasons.
If you run a business, you will understand that it does not like to see comments from clients in forums that are untrue and therefore, on behalf of TLB Mallorca company and all its employees who work very hard to offer the quality that we are offering and the service that we are offering, I write you this email to ask you not to be truthful and not tell lies in the forums because if not, I will be forced to make the necessary decisions to show that what you say is not true and if your false comments harm our company, I will also do everything necessary to offset the damages that you may cause.
I work very hard in my life to run TLB Mallorca business and I will not allow a person to lie about our agreements, services and commitments. You can write what ever you want about TLB Mallorca, any opinion you have but I will not allow you to lie about me or about TLB Mallorca.
I respect you very much and I respect all TLB customers, and rest assured that TLB Mallorca also make mistakes like all companies, but also rest assured that if we do, we do everything possible to solve them and serve our customers.
My Best regards
I attached the original email asking them about shipping time. The question is even located on the bottom.
This is my reply to them.
Hello,
I have been 100% truthful and fair. I never claimed that I told you I needed it urgent, I said I ordered DHL express and it was my mistake to assume ordering DHL express shipping with a package includes shipping the package expressly.
This is your email to me when asked about shipping to Taiwan.
Hello Mr. Andrew,
Thank you very much for contacting with TLB Mallorca.
Around 3 business days and we ship with DHL express service.
If you need some other information, please contact with me any time.
Best regards
You did tell me 3 business days. I said very clearly you left out the relevant information included on your site which is also partly my fault for not reading.
I also never claimed you answered slowly. And I also said you resolved the issue as you said to my new location.
I do not appreciate you accusing me of lying and making what seems to be a threat.
Sincerely,
Andrew
I am shocked by their response to my feedback that was completely honest and fair.
Hello Mr. Andrew,
I want to inform you that as I wrote in my previous e-mail, today We already send the belts to UK address.
I take the opportunity to tell you that I just see your comment in Style Forum and to be honest, I am strongly disagree about what you wrote and I have to tell you that you have been untrue for the following reasons.
- I never told you that we could send you the belts in three days.
- You have never informed our company that you needed the belts urgently or on a certain date. If you had asked and I had not been able to keep the scheduled service date, I would have contacted you and I would have informed you.
- You contacted us asking about the status of the order and we responded the same day, accurately informing about the situation and keeping the shipping date until it was done, and giving you a solution to send you the belts to UK when you say we can not do because you have to pay the tax, but after that, I explain you we can keep the same Invoice information and send to other place, We already told you a few months ago in previous emails.
If you run a business, you will understand that it does not like to see comments from clients in forums that are untrue and therefore, on behalf of TLB Mallorca company and all its employees who work very hard to offer the quality that we are offering and the service that we are offering, I write you this email to ask you not to be truthful and not tell lies in the forums because if not, I will be forced to make the necessary decisions to show that what you say is not true and if your false comments harm our company, I will also do everything necessary to offset the damages that you may cause.
I work very hard in my life to run TLB Mallorca business and I will not allow a person to lie about our agreements, services and commitments. You can write what ever you want about TLB Mallorca, any opinion you have but I will not allow you to lie about me or about TLB Mallorca.
I respect you very much and I respect all TLB customers, and rest assured that TLB Mallorca also make mistakes like all companies, but also rest assured that if we do, we do everything possible to solve them and serve our customers.
My Best regards
I attached the original email asking them about shipping time. The question is even located on the bottom.
This is my reply to them.
Hello,
I have been 100% truthful and fair. I never claimed that I told you I needed it urgent, I said I ordered DHL express and it was my mistake to assume ordering DHL express shipping with a package includes shipping the package expressly.
This is your email to me when asked about shipping to Taiwan.
Hello Mr. Andrew,
Thank you very much for contacting with TLB Mallorca.
Around 3 business days and we ship with DHL express service.
If you need some other information, please contact with me any time.
Best regards
You did tell me 3 business days. I said very clearly you left out the relevant information included on your site which is also partly my fault for not reading.
I also never claimed you answered slowly. And I also said you resolved the issue as you said to my new location.
I do not appreciate you accusing me of lying and making what seems to be a threat.
Sincerely,
Andrew
I am shocked by their response to my feedback that was completely honest and fair.