- Jan 22, 2020
- Reaction score
I think you just caught them at a bad time. I made 3 MTOs the first one was completed and shipped in 2 weeks. THe next 2 were together, completed, and shipped in 3 weeks, and the last one was a special pattern I requested. Toni made te pattern and the shoes and shipped them. I received them in 8 days! They are probably busy right now cause they were closed in August. THey are probably playing catch up still.The shipping speed imo needs to be worked on. I emailed and asked how long it would take something to shipped, they answered 3 with DHL express. So I got DHL express, and after 3 working days, they didn't ship so I emailed them. I needed this within 7 business days, so I figured when I ordered they could ship it within 48hrs if it's DHL express. It turns out, they don't.
When asked why this was and it seemed unacceptable to me that it takes longer for them to give the package to the shipping company than it takes for the shipping company to ship it halfway across the world. TLB point out to me in their Shipping Terms Page which does say it could take something 3-10 days to be shipped out. And replied
I have to ask you to don't say this is not acceptable because in our shipping terms you can see that our deliveries can be from 3 to 10 working days and with your order, we were 4-5 working days.
I suppose yes, it does say it on that page but I asked specifically and was told 3 business days for express and not that it takes 3-10 days for them to hand the package over.
I run an e-commerce business as well, and when people order express, I have it out the same day if not 24hrs. It seemed to me like something that is part of getting express shipping, at least 48hr seems fair. So I can't blame them entirely, but I do think this area needs improvement. And tbf, it worked out eventually as they shipped it to my Airbnb in another country. Although I was hoping to have the belts since I currently need it with and just bought another cheap belt to get me through until I get the package.