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TLB Mallorca - Made in Spain Footwear

Emil S

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What is the typical time it takes for shipment?
Reach out to TLB to check if you ordered directly from them, they are very quick in answer so just ask and they will get back shortly :)
 
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Konnor

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Depends a bit on where you order. If you plan to order directly from TLB its always best to reach out to check with the model you plan to order to see if they have stock. For custom orders you can also check directly with TLB to check the current time to produce MTO.

If you order from retailers it can differ, but we keep stock of all our Artists models (except if a certain size is temporarily sold out) and deliver all these in stock shoes worldwide in 1-3 business days.
I already ordered the shoes from TLB a little over a week ago. I'm not worried about it. I wasn't sure if they kept stock of all sizes or not.
 

Emil S

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I already ordered the shoes from TLB a little over a week ago. I'm not worried about it. I wasn't sure if they kept stock of all sizes or not.
Then just drop them an email, they usually reply very fast.
 

j ingevaldsson

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Cross post from the Skolyx thread: Have to show off this new personal Artista pair I got the other day. An austerity brogue on the soft chiseled Picasso last, Janus reverse calf polo suede from Charles F. Stead, single leather sole. Turned out really nice I think! A bunch of pics:

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nevaeh

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Cross post from the Skolyx thread: Have to show off this new personal Artista pair I got the other day. An austerity brogue on the soft chiseled Picasso last, Janus reverse calf polo suede from Charles F. Stead, single leather sole. Turned out really nice I think! A bunch of pics:

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That shoe is stunning!
 

jamie411

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Cross post from the Skolyx thread: Have to show off this new personal Artista pair I got the other day. An austerity brogue on the soft chiseled Picasso last, Janus reverse calf polo suede from Charles F. Stead, single leather sole. Turned out really nice I think! A bunch of pics:

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Beautiful shoes and such a great last!
 

Patrick1053

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Cross post from the Skolyx thread: Have to show off this new personal Artista pair I got the other day. An austerity brogue on the soft chiseled Picasso last, Janus reverse calf polo suede from Charles F. Stead, single leather sole. Turned out really nice I think! A bunch of pics:

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Awesome shoes. TLB is my second favorite brand. Saint Crispin's only beating them because I have a personal last with them and TLB lasts are not a perfect fit for me.
 

Andrew0409

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The shipping speed imo needs to be worked on. I emailed and asked how long it would take something to shipped, they answered 3 with DHL express. So I got DHL express, and after 3 working days, they didn't ship so I emailed them. I needed this within 7 business days, so I figured when I ordered they could ship it within 48hrs if it's DHL express. It turns out, they don't.

When asked why this was and it seemed unacceptable to me that it takes longer for them to give the package to the shipping company than it takes for the shipping company to ship it halfway across the world. TLB point out to me in their Shipping Terms Page which does say it could take something 3-10 days to be shipped out. And replied

I have to ask you to don't say this is not acceptable because in our shipping terms you can see that our deliveries can be from 3 to 10 working days and with your order, we were 4-5 working days.

I suppose yes, it does say it on that page but I asked specifically and was told 3 business days for express and not that it takes 3-10 days for them to hand the package over.

I run an e-commerce business as well, and when people order express, I have it out the same day if not 24hrs. It seemed to me like something that is part of getting express shipping, at least 48hr seems fair. So I can't blame them entirely, but I do think this area needs improvement. And tbf, it worked out eventually as they shipped it to my Airbnb in another country. Although I was hoping to have the belts since I currently need it with and just bought another cheap belt to get me through until I get the package.
 

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