Things That Are Bothering You, Got You All Hibbeldy-Jibbeldy, or just downright pissed, RIGHT NOW!

Discussion in 'General Chat' started by Bergdorf Goodwill, Feb 7, 2007.

  1. Douglas

    Douglas Stupid ass member

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    I want to change ERP systems. Ours is hopelessly outdated, though robust and fundamentally a sound DB. But the interface is horrid and there's a lot we could do to improve and add efficiency to our systems with a more modern product. Our current system is very old (we installed it in 1994), it's now owned by a former programmer there who basically just tries to keep the plates spinning with his existing customer list, isn't selling new implementations, and little "improvements" he does are never tested or properly vetted and we end up being his test sites. It infuriates me.

    But the people internally here who know the system well, and who would be most in the line of fire with a change, and who also do rightfully fear the risks inherent in any ERP changeover, are desperate to wring every last drop out of the current system.

    One of my biggest and most immediate needs is a CRM/customer service suite. My one internal guy, the VAR, and the ERP provider have asked me to put together a detailed list to spec out what I need. I've humored them, though it's frustrating for me to have to "spec out" a requirements doc for a CRM system. Imagine you want to buy Excel, and someone says "I can write you something as good as Excel, just tell me all the features you need!" You wouldn't even think of about a million things in Excel that someone else, or the huge user community, or a development team, or a market research group, would have captured... and that you'd be pleasantly surprised to discover in the application.

    Well, anyways, I've humored them, but now here I am debugging this Mickey fucking Mouse "customer portal" they've developed for me. I feel bad, they're trying really hard, but part of making the case that we need a CRM system is humoring this attempt at developing a homegrown one, even though it's a harebrained fucking idea, and here I am typing stuff like "This search functionality is unclear; when I type xyz I get such and such in a dialog box and then etc etc etc"

    FML.
     


  2. patrickBOOTH

    patrickBOOTH Senior member Dubiously Honored

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    Is it just me or does every company on the face of the planet have an outdated ERP system?
     


  3. Douglas

    Douglas Stupid ass member

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    I think it's true that generally everyone feels this way, or at least has some loathing for their ERP system, but...

    1994, bro. 1994.

    In 1994 there were probably like 10 SFers with e-mail addresses.
     


  4. Biggskip

    Biggskip Senior member

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    ERP = Enterprise Resource Planning?
     


  5. patrickBOOTH

    patrickBOOTH Senior member Dubiously Honored

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    We just updated ours. It was from the late 80's bro. 80's. Some SF's weren't born yet. It is just so fucking costly and a royal pan in the ass to make the change.


    Yes
     
    Last edited: Dec 8, 2011


  6. Thomas

    Thomas Senior member

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    Yeah, pretty much. We were in your situation 3 years ago. Get ready for a big, big PITA. And, FWIW, I insisted we go with something commercial, with a wide user base because it would be far more robust than anything custom-written, and far less hassle to get updated/current (think form 1099). And, I cannot put this in writing but I do have a big, expensive horror story to share, holla off-line when you have a few minutes after work (cause I cannot talk about it here).

    After all that, we completed our transition from a DOS-based system to GP Dynamics 10, and we threw some really big consulting guns at it and it is solid. iirc, from last year, MSFT is rolling out a companion product for CRM, and it looked pretty damn good, probably worth a look for you.
     
    Last edited: Dec 8, 2011


  7. Biggskip

    Biggskip Senior member

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    This. I work in banking and it's amazing how many systems we have that are from the 60's, 70's, and 80's.


    FTFY
     


  8. deadly7

    deadly7 Senior member

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    Who the fuck walks around with their head down? Gah.

    Not pissing me off, but: don't cut off buses while you're trying to turn. Bus > car 100% of the time in that situation. Fucking morons.
     


  9. Connemara

    Connemara [URL='http://www.youtube.com/watch?v=6jST2Sv63WQ']

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    Got the blues today. Not sure why, just feeling down.
     


  10. lasbar

    lasbar Senior member

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    Winter's blues?

    SAD syndrome..
     


  11. patrickBOOTH

    patrickBOOTH Senior member Dubiously Honored

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    Turn that frown, up side down! :)
     


  12. TWorksheets

    TWorksheets Senior member

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  13. Piobaire

    Piobaire Not left of center?

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    :laugh: There is that too.
     


  14. sonick

    sonick Senior member

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    Had this yesterday. Think I hit the gym too hard the night before.
     


  15. in stitches

    in stitches Kung Joo Moderator

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    Sorry buddy. Hope things start looong up soon.

    -

    The kids are a wreck after the ride to ny
     


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