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Some interesting points...but in the end its all about profit and contolling distribution to increase profit.great post, dino.
i think that there is probably a lot of truth to what you are saying, and obviously hayek was not in a position to say what all the true motivators were for the change. even what he did say earned him a lot of flak iirc.
the change was probably due to a combination of wanting to limit discounts and over saturation, that leads to less brand value. as well increasing exclusivity, which promotes brand value and prestige. increasing profits. and lastly, being in control, to an extent, over who sells their goods, so that they are sold in the fashion they want. ie - by knowledgable SAs who are genuinely interested in fine time pieces.
and tbh, even to it may hurt the consumers wallet, and make finding the watch you want at all, let alone at the price you want, more difficult, im not sure it is really a bad thing over all.
firstly, and perhaps most importantly, they are the owners of the product, and have the right to establish what price they want these products sold for. peoples desire for a discount, should not really force their hand to apply one. its their stuff.
secondly, the price the items are sold for, do affect the brand image. no one views omega as an elite or expensive watch, because you can buy them for close to 50% off all day. that hurts the brand.
now, is profit a motivator? sure. certainly they are all in business to make money, but i do think that they also feel a sense of pride in their brand image, and that it is something they want to keep as pristine as possible. except when they decide to totally sell out and cash in only on name, and sell mediocre watches, but lately, things are trending towards most fine watch companies doing their best to make fine watches.
and the only way to sell something for a lot of money, is when people view your wares, as something valuable. all these things play to that end. smaller discounts, exclusivity... they all add to the image of value, and the sense of satisfaction a consumer feels when they get their hands on such a product. no ones wants to shell out a lot of money, and feel like they didnt get what they paid for.
so, do i like these changes, im not entirely sure. but i certainly understand where they are coming from, and why they are being made.
also, lets not forget, on the back end, the more exclusive and valuable these watches are, the more money one can get on the back end, in the resale market. if its hard to get your hands on a watch, it makes it more valuable across the board.
just my 2c.
/stitchys long post of the day.
+1The biggest problem with the proliferation of watch boutiques and attrition of multi-brand ones, is that it's becoming harder to pick a watch. People like to compare: do I want this rolex or that omega? Let me try both on, etc... How many people go to Tourneau or Wempe and try only one brand before making a purchase?
The boutique strategy is indeed to exercise greater control and build brand equity, but it's also to retain a much greater margin on the product, eliminating the distribution channel's margin.
Yes, but that might be because they simply are not competitive in price. I've looked at watches there, ready to buy, but they are always among the most expensive ADs I've visited. If you can buy the same new car at 2 different dealerships, wouldn't you buy it at the one that offers you the best deal? I didn't even bother to contact them with my last major purchase. No point in wasting my time or theirs.also, some people go to wempe and try on lots of watches, and dont buy anything.
There is a good chance that stores like Cellini and Wempe, and maybe even Tourneau, will remain even when brands have their own boutiques. Those stores don't really undercut the brand stores (well they do, but not by much and not in an overt, public manner) or dilute the brand image. They also do something the brand stores can't, which is entice the buyer not committed enough to a brand to go to the brand store to try something new or look at something he hadn't thought of. That is good for the brands.
Some interesting points...but in the end its all about profit and contolling distribution to increase profit.
I can appreciate the idea of exclusivity, prestige, value, and public perception. But those are not gained through having a Boutique, by refusing to discount a watch, by increasing prices, or reducing ADs.
Prestige, exclusivity, and value are often affected largely by a combination of high quality, limited production numbers, heritage and auction values of vintage pieces, and demand for a brand/models. People are more willing to consider buying a Patek at full price because of each of these factors. GP makes a great watch, very high quality, limited production, nice heritage, they have boutiques, and some of their watches are priced comparably to Patek...but would you buy one at full price? Probably not. Part of what makes certain brands attractive is that they are high quality and they can be purchased at a much lower price than a comparable watch from a bigger name.
Regarding your statement "firstly, and perhaps most importantly, they are the owners of the product, and have the right to establish what price they want these products sold for. peoples desire for a discount, should not really force their hand to apply one. its their stuff." - IMHO, peoples' desire for a discount doesn't affect the prices watch companies set. The companies have always estabilished their own pricing strategies and discount allowances. Lots of companies in a variety of industries build room in for price negotiations and if a consumer doesn't take advantage, then its extra profit for them. In addition, remember a company can price itself however it wants to (with or without discounts), but ultimately their success depends on consumers, If consumers don't like the pricing or don't see the value in the brands pricing...they will be sitting on stock that doesn't move.
As for your statement "secondly, the price the items are sold for, do affect the brand image. no one views omega as an elite or expensive watch, because you can buy them for close to 50% off all day. that hurts the brand." Yes, there is truth to that statement, however, its proof brands simply cannot ask whatever they want for a product. Part of the reason watches do get discounted is thati s often what it takes to move certain brands. Brands for which there is higher demand can ask more and discount less. And while MSRP does play some role in the price of a pre owned watch, those brands for which there is lower demand in the new market will also probably have a lower demand in the used market. Omega, GP and other brands are not going to have resale like that of Rolex and Patek simply by reducing discounts.
I have bought a watch at a boutique when it was something that could not be purchased at an AD, and I have paid full retail for a handful of watches I wanted from ADs as they were models that are never discounted. The boutique experiecne was nice, but the bulk of my watches came from the best deal I could from an AD so that I can get as many of the watches I want to own.
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+1
Yes, but that might be because they simply are not competitive in price. I've looked at watches there, ready to buy, but they are always among the most expensive ADs I've visited. If you can buy the same new car at 2 different dealerships, wouldn't you buy it at the one that offers you the best deal? I didn't even bother to contact them with my last major purchase. No point in wasting my time or theirs.
[...]sidebar - thank you all for indulging in this conversation, i find it quite enjoyable.
Some AP p0rn of my recent arrival... I love how the dial reflects both dark blue and grey according to lighting conditions.
Sounds like a good trade. I'm sure you will enjoy the new watch.
Agreed; it's remarkable that one of the best watch-industry discussions that I've seen in ages is taking place outside of a watch forum. Not really surprising, either, when you consider how heavily-moderated/censored the big ones are, and how defensive typical watch geeks get about their pet brands. I've also enjoyed reading these last few pages.
@ medtech - that is awesome!!!! SC too. deets?
incredible AP !! That is the new 15202 right?
Thanks! Fabric is Loro Piana, done up by Napoli su Misura.
Hi Stitch,i think you do make a lot of valid points there. and i dont really disagree with them per say. maybe because much of my career has been spent on the other side of the counter, that is the selling side, i see things a little differently.
in the end, i think that we probably agree on the main points. that is, one, that the brands are doing their best to make more money. still understandable imo, they are almost all under corporate ownership, not craftsman or artisan ownership, and even the craftsmen and artisans out there want to make money. and two, they all want to preserve the brand image they have, or are trying to have.
Some AP p0rn of my recent arrival... I love how the dial reflects both dark blue and grey according to lighting conditions.
Hi Stitch,
Thanks for indulging me with some detailed thoughts on the watch companies, and your point of view from the other side of the sales counter.
but the important thing to me is when everything is said and done, whether I feel that I got a good value (which is not just the price, but whether an item seem like its truly worth what I am paying) for the goods and also on some level to have enjoyed my time with the sales person at the AD or Boutique (some I have liked more than others).I do understand that being on the other side of the counter may make your incentives at least on the selling side very different. I have a friend at an AD for Cartier, VC, IWC and a bunch of other brands and whenever he starts telling me how excited he is about pricing strategies and possibly moving to reduce discounts, I always have to remind him that from my side of the sales counter thats not exciting or good news. Also, some watches as nice as they are I think their list prices have become rediculous. I realize they way I can vocalize that is not purchasing it.
In the end there are watches I've gotten good discounts on, watches I've paid full retail for,