I requested they send it back to me and I am going to take it to family jeweler down on Jeweler's row in Philly. The messed up part is the original jeweler is also family and I really think they are trying to jerk me. Will update on how it goes and take some pics after repairs. It is a beautiful, classic watch. Has the "First watch worn on the moon" on the back of it. Kind of cool. Ag, if that doesn't work out let me know and I'll send you my guys info. He is in Johnstown, PA and is very good. I have a watch that I need to send him.