The Watch Appreciation Thread (Reviews and Photos of Men's Timepieces by Rolex, Patek Philippe, Brei

Discussion in 'Classic Menswear' started by gdl203, May 20, 2007.

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  1. GothamRed

    GothamRed Senior member

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    Damn man, that's a huge bummer. I have a single foam watch roll case that Breitling sent my watch back in once after service, so that's what I use. UPS declared value only.
     


  2. Newcomer

    Newcomer Senior member

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    You know, I may just send it back to the Richemont Service Center, since it is only a few hours away from me. It will at the very least be less expensive than sending it to Philadelphia. I was going to send it in the original box, but I may just buy some sort of transporting thing. I will call the JLC concierge and ask what they recommend.


    UPS declared value, hmm, I will have to look into that. I need to pick up a foam watch roll type of thing.

    It is very weird. I posted a thread on WUS, and one of the posters said he had a similar problem with the watch. His watch was having problems being manually wound as well, which I noticed was an issue for mine. Pretty lame.
     


  3. in stitches

    in stitches Kung Joo Moderator

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    i only once sent a watch back to the manufacture. my B&M. it also just stopped. it was under warranty so i sent it through the local AD. not the AD it was purchased from, as it was an engagement gift from my wife who bought it elsewhere, but the local AD was happy to help. they took care of shipping and the watch was repaired for free and in under 3 months iirc. never had another issue with it.
     


  4. Newcomer

    Newcomer Senior member

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    That is good to hear! I am going to ship it off tomorrow. JLC customer service has been great so far. They have given me their FedEx account, and said they would take care of insurance. They also said the watch should be back within a week or two. Very pleased so far.
     


  5. GothamRed

    GothamRed Senior member

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    That's great, good luck with the rest.
     


  6. zippyh

    zippyh Senior member

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    BTW, I would never send a watch Fedex or UPS without 3rd party insurance.
    Fedex and UPS will gladly take your money for as much insurance as you want however it only covers something like $500 for jewelry.
    USPS Registered mail with insurance is the way to go. It takes a while but is relatively inexpensive.
     


  7. GothamRed

    GothamRed Senior member

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    Unless it has changed (and please tell me if it has!), that $500 limit is for international shipments containing jewelry.
     


  8. in stitches

    in stitches Kung Joo Moderator

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    glad to hear, buddy!
     


  9. mimo

    mimo Pernicious Enabler

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  10. Newcomer

    Newcomer Senior member

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    Thanks all, I will be sure to keep you updated. Doing one more experiment today, then off to Fort Worth it goes!

    The JLC concierge told me not to send it back in the box. She said bubble wrap it and send it in a box. I have decided I am going to wrap it in a spare dust cloth, bubble wrap it, put it in a smaller box, put the smaller box in a bigger box with packing peanuts, and ship it off.
     


  11. in stitches

    in stitches Kung Joo Moderator

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    ^^that is how to do it. just make sure that within every layer there is bubble warp or packing paper... so its snug on every level and not shaking around at all. ^^
     


  12. rnguy001

    rnguy001 Senior member

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    Nuke

    I sent my JLC in a few months ago through a local AD.

    Are you sending in the watch yourself or through an AD? One huge advantage of having the AD as a middle man on in this case, is that if something goes awry, the AD will hopefully get your back.

    JLC didn't want to cover service for my NSA even under warranty, but the AD 'convinced' them to do so. I doubt I would've been able to have done this myself.

    It sounds like JLC has been pretty responsive so far, and I wish you the best of luck!

     


  13. Dino944

    Dino944 Senior member

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    Glad things worked out with using the AD as a middle man for you. I myself would have thought it was a good idea. However, that is not really the case. A friend and one of my relatives learned the hard way ALWAYS send it directly to the company (if there is a dispute, as to speak with customer service, they will generally get things sorted out...you're a big boy advocate for what you need).

    Here is why...some ADs (not all), in the 2 instances I know of one is a small single store AD for (JLC, Patek, VC, AP, IWC) and another is a huge chain with the above same brands, each billed a client as though the watch went to the companies service center but in reality the watch went to a cheaper local watch maker (or in the case of the larger store, their inhouse watch maker). The AD pocketed the difference. Each watch came back with new problems and in one situation a terrible case finish. My relative had an AP his the case was not properly sealed closed. He didn't wear it for a while, then wore it swimming water got into it. It was a big headache...and AP had no record of it getting there. Years later, I met and worked with a former employee of the smaller AD who said, the owner of the AD was always sending watches out for repairs to a local watch maker, rather than the authorized service center, and billed the client as though it went to PP, AP, VC, etc. In the other instance my friend brought his Breitling to a major chain where he bought (an AD for them), and wanted them to send it to Breitling for service. He got the watch back, it wasn't functioning properly and the case was very poorly re-finished. He brought it back and complained. They tried again and he was very unhappy so he called Breitling directly...only to discover his watch had never been sent there. The AD must have used its in house watchmaker. Breitling advised him always to send the watches directly to them. In both cases the watches were so screwed up they owners ended up selling/trading them.

    Might not happen with most AD's, but IMHO not worth the risk.
     


  14. medtech_expat

    medtech_expat Senior member

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    ParcelPro is the only way to go, in my experience. They insure upwards of $100k and work directly with both FedEx and UPS, both domestic and international. Neither FedEx nor UPS "insurance" is any good on jewelry or watches. The last time I checked, USPS also had some fine print exempting jewelry and watches for registered and insured. Loads of threads on TZ and Purists on this issue, so be careful how you ship.
     


  15. Newcomer

    Newcomer Senior member

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    Fortunately, JLC said they were going to take care of the insurance and the shipping. I will take notes on all these recommendations though, it is good to know for the future. And yeah, I have decided to ship it right back to JLC. I mean, honestly, I have babied the heck out of this watch. There is really no reason on my end why it is having issues.

    I will be sure to put on my big-boy advocate pants Dino.
     


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