I've worked in high end retail also. Stitchy, Always a pleasure reading your thoughts on watches and from a sales perspective. Let me start by saying, I've worked in high end retail. I know what its like spend time on tire kickers or people that are just in the store with friends to look like big shots who might buy a high end item...but never do. So I have sympathy for sales associates, and I'm a firm believer that on items that can be negotiated, everyone can be a winner. I should feel like I got a good deal, but I also want the sales associate or business owner to feel that they sold the item for a fair price, they can make a profit, and they were glad to do business with me. I've had sales relationships that have lasted for several years (in some cases more than 10 years). I've been invited to their homes and parties...so if I had a history of jerking business owners or sales people around, I probably wouldn't get invited to their homes. That being said, in an effort to just have a paragraph or so about each of the stores I visited in NYC, a few details were left out. However, so that you have a more complete understanding of my dealings with Cellini, and the AD from another state, let me start by saying, I started my quest for a high end sports watch on a visit to NYC in May 2012, without any intention of buying during that trip. I wanted to look and try on VCs, APs, Pateks, and a few other watches that are not available through ADs or Boutiques in my home state. Each place I went to on my initial visit I told them I was considering a few watches to mark an occasion, and I needed to see them and try them on to narrow down my selection. I discovered that none of the ADs in the States had received their allotment of Jumbos. After spending time looking at APs with the sales associate at Cellini, I explained what I was interested in and what I was looking in terms of brands. I told him I still had some looking to do. I did ask what kind of discounting one could expect on an AP as I had never bought one. He said they discount, but not as much as they used to years ago. He gave me his card and said to call him if I decided that I really wanted a Jumbo and he would look into availability. He said to shop with him last. He also asked for my contact info which I gave to him. I did my home work, decided I wanted the Jumbo and called several places. I called Govberg, since I had heard of them and they said they had a wait list and probably no discount. I called a place I knew was an AD in Chicago, they said they only expected 1 watch for the year and that it was spoke for at full price. I called the AD (I eventually bought from) and he we chatted on the phone. He talked to me about APs history, Genta, the RO's history and other interesting things having to do with the brand. I told him I was interested in a Jumbo. He said he said he would have to talk to the AP Rep about availability and that he would call me the next day. He called and we chatted some more about APs, ROs, and the availability of Jumbos. I asked him what the best deal he could offer me was. He put me on hold for a minute or so, and then gave me a figure. I asked if he could do any better. He replied, that he wished he could, but that was the best he could do. He was closing for the day and told me to think on it and if were interested he would need a small deposit $500. I said ok. The next day I called the Cellini guy and told him I had done my home work and I was interested in a RO Jumbo. He said he would have to look into availability. I said what can he do on the price...he asked me if I could commit to buying it right now. I asked how I could commit when he hadn't given me a price? He said he could only get me a soft price right now and if I were certain I would commit to him, he would see if he could do better.. Then he started to tell me that its a tough model to get, blah blah blah. I said, "Look I visited you in your store. I called you on the phone to get a price and availability. I have a price from another AD." At which point he asked what the price was. I said that wouldn't be fair to the other guy who already gave me a price. If you want me to consider buying from you I need a price." He said he would get back to me on availability and price. I said sounds good. He called me later that day and gave me a price and availability. I said I have a better price from the other AD, but thank you. He said he gave me a soft price and that maybe had a little more room but he didn't think there would be a lot. I said, the other guy gave me his best price if you want to do the same fine, but if not his price is better. Then he started telling me their customer service is better than anyone else's. Then he said well if he knew what the other offered and maybe they could match it. I said, what for...if it weren't for the other guy I wouldn't get a better price from you so shouldn't I reward the other guy. He said he would see what he could do. He called and left a message saying he could only do a very little better. The other guy was significantly less, so I didn't bother to find out what a second very small discount was, especially as I found the entire ordeal a f*cking waste of my time. I wasn't trying to screw him over, nickel and dime him, waste his time, or make him sell for what he couldn't sell it for. Just give me the best deal you can. If it works great if not, no hard feelings. However, if the other guy could give me a single fair price...it just made me feel the Cellini guy wasted my time (and his own). I find the used car tactics annoying and tiresome. I sent my deposit to the other guy, he ordered my watch and he got the sale. While I get the entire thing about someone using their negotiations with a sales associate to get a price or leverage from some place a friend or relative has...then on some level did you really lose a sale no matter what price you gave? He had no intention of buying from you...so you couldn't really lose the sale. Although, if you gave a tough low figure...it probably annoyed and put quite a squeeze on the friend/relative dealer. I think in your situation Stitchy, on used pieces its more complicated. What you can sell a piece for an still do well, maybe be different than for an AD. You guys buy your pieces from owners who may or may not know the market so there is greater variation for what you can buy for and sell for and make a good profit. Also, when the next piece in similar condition is coming in you don't know and neither does the buyer. Another store may not have the same pieces to directly compete with you. With ADs their purchase price is the same, they can get the same inventory etc.. Their margins may differ a bit based on overhead etc., but theoretically, most can should be able to give similar deals. In the end I'm a firm believer that fair deals can be made where everyone is happy, buyer and seller. But my experience in NYC ADs, (more so than anywhere) is the used car sales man tactics, where they won't even give a price unless I say I'll buy, without having a real price from them.