Nah...not really surprised. I know people that buy almost everything online. As for phone orders with an AD I've done that before, particularly if its something thats in high demand/difficult to get, or out of production, then AD or boutique often will not have it in stock if you just show up. Also, by doing a phone order with my AD for a VC, I got the item I was searching for, and got a discount that saved me enough to essentially give me a free Submariner. If I had bought it online at full price (not that VC does online sales)...well maybe someone else would be wearing my Sub . To some people the savings would be irrelevant, but I'll gladly take a free watch! Whatever floats your boat.