- Nov 3, 2009
- Reaction score
I don't think this is a silly discussion at all, and you have quoted the exact language Rolex would rely on to deny you warranty service (I am not disputing they would work on the watch, just not under warranty). Those words are hardly vague--brushing carried out by LAWW perfectly fits this exception. If the movement has an issue within the warranty period now, Rolex has every reason to not honor the warranty because LAWW may have caused the issue when it took the movement out of your watch to brush the lugs. How can you prove otherwise?What?
This is a silly discussion. A bunch of people who have no knowledge of the actual warranty terms are surmising that the watch won’t be covered under warranty since someone else opened it.
I reasoned that, assuming the watch was handled properly with the correct tooling, Rolex would have no way of knowing whether someone had opened it. I also pointed out that independent, certified Rolex watchmakers open and service Rolex watches all the time without voiding the warranty. It is not as if Rolex demands to see service records when you send your watch in. For both reasons, it would be untenable for Rolex to void warranties merely because a case has been opened.
Regardless, I have the watch and I have the warranty terms. The exceptions say nothing about refinished parts or opened cases. There is a an exception for “work carried out by third parties”—but that is so vague as to cover anything or nothing. We already know, as mentioned above, that third party servicing (which requires opening the case) does not automatically void the warranty under this exception.
So, unless someone actually knows a better answer, what else is there to add?
The right to repair is a big issue lately, but mostly about electronics. Here is the site for New York if you care to read the proposed legislation: https://states.repair.org/states/newyork/#:~:text=This year, New York could,computers, and even farm equipment.
And it can be possible to tell if a watch has been opened. At least with Omega, at one point the put a small dot of red paint at 6 o'clock where the case back met the case. The dot comes off if you've opened the watch. I don't know if any other brands do something like this.