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Nickd

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I'll see you your shoddy car dealer story and raise you this.

While staying with my parents last autumn, my wife and I took the opportunity to drive out to a Porsche dealer near their home specifically for a test drive (test drives at London dealerships are largely a waste of time unless you just want to get an idea of what the car is like while sitting in traffic).

So it's during Covid and by appointment only, and we arrive early. The sales rep with whom we have the appointment is tied up with another customer, so we wait. And wait. Eventually, a different rep comes with the paperwork and to take our drivers licences, proof of address etc (they keep these for the duration of the test drive).

Off we go on the test drive. We get back and the rep is still with the same customer (I really hope he closed that sale). We hang around, chat to some of the other reps. They are all polite and helpful, but it is obvious that no one wants to take responsibility for us. Eventually, after another hour or so, our rep becomes available and we have time for a 30 minute discussion before the dealership closes.

The next day he calls to let me know that we had left without our drivers licences etc. I'm a bit pissed off, partly at myself for forgetting such an important thing, but more at the rep/dealer as it was primarily their responsibility to give these back to us and the disorganisation around the appointment was a clear factor in their failure to do so. But it's easily rectified and, to save us (or the rep) a 90 minute round trip, I agree that the rep can send them by recorded delivery.

I wait. And wait. And begin to get worried at their failure to arrive. I try multiple times to get hold of the rep to find out whether/when they have been sent, ask for tracking details. He doesn't bother to return my calls and simply responds with an email saying, yes we sent them and yes we know they have arrived with you because the tracking shows they have been signed for. When I finally do manage to speak to him (after about a week of trying) I demand that he give me the tracking details. With these, and a bit of detective work (and a lot of luck) I finally track the package down to a the house of an absent neighbour, where it had been correctly delivered, since the rep had put the wrong address on it (despite our address being printed on every piece of documentation including our drivers licences)!

Now bearing in mind that the package contained enough documentation to commit comprehensive identity fraud against us, you can understand that by now I am going absolutely radio fucking rental (and kicking myself for not driving back to collect them).

I made a complaint to the dealership manager. He simply delegated down to his sales manager, who simply sent me an email inviting me to call her if I wanted to discuss the matter further. No apology, far less an acknowledgment of the gravity or potential consequences of their series of mistakes and god-awful customer service.

At this point I gave up. The experience won't influence my decision on whether to buy a Porsche for my next car, but it won't be from that dealer. Similarly to some of the other stories here, I guess a bad experience from an AD or dealer puts you off that person/store, but is less likely to put you off the brand.

(Of course, if I do buy the car, I will get in touch with the manager and sales manager of that dealer afterwards to let them know the details of the sale and where I bought it from, as a Parthian fuck-you-right-back.)
Yeah, that trumps my story 😂

Good choice of car though, I’m a big fan of Porsche - I’ve had a 911 as a second car for the last 5 years.
 

Kaplan

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I know its a bit of a knock off. And I also know that it probably feels a bit cheap compared to more expensive watches. But I really like this for some reason.
I quite like that, thanks for posting it here.

Actually very tempted to get the quartz version, as it seems very true to the '78 original: no tapisserie style dial and even better, no stupid display case back (and of course, the original was quartz too). From a quick glance at reviews, it seems like it's surprisingly well finished as well.
 

Joe Schmoe

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I know its a bit of a knock off. And I also know that it probably feels a bit cheap compared to more expensive watches. But I really like this for some reason.
I really like it too. It looks like a knockoff of the 1970's / 80's Oysterquartz -- but it also looks great! For some reason that I can't put my finger on, they really did a fantastic job with this model. That is a great-looking watch. If you get it please post pics!
 

Thrift Vader

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In my experience, Salespeople can but irrationally judgemental. Chasing the target big fish. . .

I have been both sides of the counter.
Good customer service is a gift to a stranger.
Make a new friend? Sales follow. And you get more customers. That said, i have seen some real shitbags in customer service. Even as a customer.

Even worse, at job interviews. . :lol:
 

Kaplan

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I really like it too. It looks like a knockoff of the 1970's / 80's Oysterquartz -- but it also looks great! For some reason that I can't put my finger on, they really did a fantastic job with this model. That is a great-looking watch. If you get it please post pics!
It's nearly identical to a watch Tissot made in '78 - but that one definitely took inspiration from other integrated bracelet watches from that period. You can see the new and the original side by side on Tissot's site here (scroll down a bit). bdavro's link also had the same pic of the original (cleverly photographed to hide the no longer used Seastar branding).
 
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am55

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Back in my mid-20s, I went backpacking through Asia. After three months of island-hopping and mountain-climbing in Indonesia, I stopped off for a week in Singapore and took a walk up Orchard Road. I was dressed very casually - sweat-stained cap, t-shirt, cargo shorts and scuffed hiking boots - but was treated very nicely in all the stores I visited.
I believe the colloquial term is "AMDK" isn't it @crazn

Today we are still profiled, just differently. My experience in the Malmaison or ION Hourglass etc. is the SAs will be polite but not volunteer much info. Ready just in case, but already mentally checked out and polishing their mandarin for the real "DK" of this century, processing you through the bare minimum to tick off the politeness checklist.

That's the sort of service that you really remember, even a couple of decades later.
Also the sort of service which barely exists anymore on the island, unless you are lucky enough to come across a young hungry mainland Chinese SA, and then the language is still a bit of a barrier. Or maybe new shops that are still in the influencer wooing phase. Awful service even in the best establishments is probably the second most common expat complaint after the heat. That's the downside of unemployment rate being below the natural rate for so long...

On a personal level, in the region at least, I long for Aussie service. With all the high value tourism and real estate boom, it's the one place (other than Japan) where you can get consistently great, personal service in most places.

Coming back to the thread subject I did a double take when I saw who made this... surprisingly subdued, but the Russian tale spinning is in fact in the subject, the good old "we stagnated until the Renaissance" idea that was pumped by the same mafiosi-turned-statesmen who poured untold resources into art as propaganda to further their legitimacy, legitimacy then borrowed by later generations (e.g. the Victorians) to prop their own growth up the same through appeal to classicism, the whole thing is a good way to get any middle ages historian to rant for a few hours over a beer, anyway I digress:

 
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Kaplan

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^ That's a great looking OP - what size? And I assume out of production - what's the ref?
 

brokeassp

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It's the 34. Classic size. Currently in the hunt for the 114270 explorer.
 

Kaplan

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It's baffling to me that Rolex aren't able to offer up this nice clean design in a 36mm watch.

Even the current 34 doesn't look as nice as this.

Is the dial silver? From the photo it looks like it may be off-white?
 

brokeassp

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It's the white 114200. Wanted the 36 but my dealer only had this 34 at the time due to rolex being closed due to the environment.
 

Kaplan

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Thanks. It's definitely one of the most handsome newer production Rolexes.
 

Viral

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great stories y'all!

Service matters but it is also in the eye of the customer..........set realistic expectations you will rarely be let down. Most SAs are average at what they do, so I'm not surprised to hear about some of these events.

My contact at Wempe is great to chat with and responsive.........however I'm also not expecting him to hold my hand and tell me how handsome I am. My experience at Betteridge was poor due to lack of communication, which could have been easily avoided with a little effort from the SA. However, I got what I wanted at the best price and so I'm ok with the end result, I left a review on Chrono24 according to my experience so hopefully others can set a better expectation when dealing with them.
 

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