The Ultimate Vass (Footwear) Thread (Pictures, reviews, sizing, etc...)

Discussion in 'Classic Menswear' started by luk-cha, Jul 24, 2009.

  1. agedashidofu

    agedashidofu Senior member

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    Thanks guys...this is very encouraging. I've emailed Mr. Kuti about this...let's see...

    It has come to my attention though, that they do make a lot of mistakes. I mean I'm glad if they're handled well (let's see mr. Kuti's response later) but one could wonder how much unnecessary losses the business has made from these mistakes
     
  2. gyasih

    gyasih Senior member

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    They'll make it right.

    What did you order and what did you receive?
     
  3. JubeiSpiegel

    JubeiSpiegel Senior member

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    Is there by chance a language problem? It would make sense why things might be incorrectly interpreted...
     
  4. rc121

    rc121 Senior member

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    I think it still says something about Vass that they could screw up, have you ship the shoes back, make you a new pair and you would still get them weeks before any of the other popular makers could deliver a MTO
     
  5. mebiuspower

    mebiuspower Senior member

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    Quote:I was at the new store and the sales lady spoke near perfect English. For example I asked her if Vass makes Chelsea boots and she didn't have to think before answering no. They deal with lots of emails and online orders daily so I'm not surprised that they make mistakes like humans do.
     
    Last edited: Mar 3, 2014
  6. RogerP

    RogerP Senior member

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    Hmmm - I'm hearing a lot more of these messed up order stories than I would like. Sure, mistakes can happen - and I'm sure this remains a significant exception to the rule - but it sure sounds to me like an area where they could stand to improve. Ensuring a reasonably speedy replacement is good, but getting it right the first time is better.

    It certainly must be costing them to do all these replacement orders.
     
  7. venividivicibj

    venividivicibj Senior member

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    Hey, as long as they fix it, doesn't matter to me as long as they don't raise their prices.
     
  8. rikod

    rikod Senior member

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    Vass do not make mistakes, they just disagree with what you order and make it right.

    Out of all the "mistakes" they made with my orders, 90% were much better than I originally ordered.. I swear I'm dead serious.
     
  9. RogerP

    RogerP Senior member

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    Quote:Yeah, but the dude's shoes were on a different last than what he ordered. if I order F-last from Vass I sure don't want them deciding the shoes would really look better on P2.
     
  10. rikod

    rikod Senior member

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    Dude was messing with welt and heels colors, I bet Vass got it right, including last
     
  11. RogerP

    RogerP Senior member

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    Quote:Well I guess he is in a better position to judge than either of us, having the shoes in hand and all. And if Vass thought his welt and heel colours were wack, then they shouldn't have accepted the order. I have no problem with a manufacturer saying, essentially, 'we won't put our name on your screwball idea for a makeup'. But saying they will - and taking your money on that basis - only to turn around and give you their concept of an improvement on your order is not kosher. At least, not without contacting you first to okay the changes. And of course, I'm neither suggesting that the OP's order was screwball nor that Vass made unilateral changes contrary to the ordered specs. I suspect it was actually a mistake.
     
  12. rikod

    rikod Senior member

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    I'm half joking RogerP, but remember this is Hungary, not England, and they will do what they want believe me. More details = more "mistakes"
     
  13. RogerP

    RogerP Senior member

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    ^^^ Fair enough my man.
     
  14. TheTukker

    TheTukker Senior member

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    Isn't this also just part of the attraction of a small, hand-made, operation? :confused:
     
  15. RogerP

    RogerP Senior member

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    ,^^^ I dunno, do you find the prospect of receiving something other than what you ordered attractive?

    This isn't a huge negative - they seem to fix such problems quickly. And the shoes are an awesome kickass value. But I struggle to view messed up orders as a charming positive.
     

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