- Jan 5, 2012
- Reaction score
Thank you, sir. I can assure you they're working on your shoes. I ordered the same pair as you as well. They were OOS before I placed the order (I asked if they had my size in store) and offered to make a new pair for me. I spoke to them on Monday and was told they're in the making.Very nice!
I ordered the same pair in dark brown museum on June 18, and I am still waiting... Got an update on July 10(!) that my size was OOS and was offered the option of making a new pair with a lead time of 5-6 weeks, or a refund, or picking a different RTW model. So I replied back accepting the first option since I didn't mind the wait. Since then, total silence. Followed up on September 30, October 14 and 20, just asking for an update -no replies.
Granted we're going through exceptional times, but this is very unprofessional! I did business with them twice last year, and the online service/communication was very smooth and timely.
Have you tried to email them from another address? Your mails may unintentionally have been marked as trash or something?