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We love your crazy friendMy crazy friend bought one of every Archibald shell cordovan goodyear welted mid plus the veg tan mid, and they look inredible. Has anyone seen the navy? The cordovan navy is a deeper, darker shade of blue than the blue sneakers you typically see (definitely not as bright as the Archibald blue suede haha).
Hey @MerryDespotI want to preface this post by saying that I completely appreciate the difficulties around what Archibald have been doing during the pandemic. I get that ... but I'm afraid that things have not been plain sailing and it's gotten to the point where I feel that I have to raise it here.
It's been hard watching people posting about their experience with the SF01 v2s that they received in the last month and a half from the March order - the reason for this is that mine never turned up.
I get that shipping companies make a mess of things - and I get that the supply chain has complicated matters with the changes to the manufacturer etc. I also get that Archibald took an approach to shipping that meant that EU customers don't have to pay tax on the shoes coming directly from Italy.
My issue is that until recently there was nothing on the account order page that would allow me to track the progress of my order. It simply showed the order having been placed. There's now a tracking link added - but the link doesn't work and leads nowhere.
Having followed all of the posts on here and having queried when i could expect to receive my shoes the message has been, consistently, to "be patient - they'll get there". Unfortunately this seems now not to be the case. Having queried this directly with Archibald through customer service the reply (which I only received when I had to chase up my original message!) was that the shipping company had delivered the box to the wrong address and they were unable to retrieve it.
When I asked what that meant in terms of my order the solutions were simply to put my order on a future run (remember - I ordered these shoes in March! At the same time as my ULs which arrived months ago!) or they could see whether the shipping company could retrieve the shoes. Now - I'm pretty sure those shoes were stolen in transit, not delivered to the wrong address. It's pretty hard to get it wrong to deliver to anywhere near where we live using the post code, so this feels like a BS excuse from TNT to cover the fact that the original package was stolen or destroyed. Hence they "we've been unable to make contact with the house" response given to Archibald. Patent nonsense there I think!
What frustrates me is that not having had any way to track the progress of the order, and having been consistently told on this forum to be patient and wait has kind of screwed me over - the original run was delayed multiple times, as we know. Who knows when I will actually get the shoes that I ordered in March? Maybe before next March - that would be nice I guess...
I'm sorry Archibald - but this isn't good enough. I'm not expecting to get a free pair of shoes or anything like that - but the offer of a refund in lieu of just kicking the can down the road to the next production run wasn't even offered. It was pretty much "we're really sorry, not our fault, things happen, we'll get them to you when we can". And ... yeah ... it's not like you can magic them out of thin air, but at this point after multiple delays to be told that you'll just have to go to the back of the queue is a pretty poor response from a customer service perspective.
Overall this is a shame - because you make a great product. The ULs are great, and the first v2s I ordered were also great (the anticatos). But the whole process of ordering these pairs of shoes has been (at a minimum) beset with delays and frustration - and with this missing pair the added annoyance of further delays and a 'take it or leave it' attitude. I am not a troll - or trying to run you guys down for spite ... but I can't pretend that this is okay or something a customer should have to tolerate.
I’m sorry Nat - but I’ve got to take issue there with two points (and yes, I’m the same guy who raised an issue through your CS). It was pointed out on the CS message thread that I’d received a shipping notice email and tracking link - I never received this for the v2s … just for the ULs on the 10th August.
So this isn’t a case of me failing to keep an eye on the tracker to ensure it didn’t go awry on the way - if id received the email I would have done this (because you’re right - stuff happens in transit and I trust shipping companies about as far as I can throw them these days).
No email, no tracking link - no way to know - and it feels like a cop out or deflection to allude to that when I never received it.
Secondly, and the issue that I have a FAR bigger problem with … I can’t figure out whether your comment about people receiving things and claiming not to have done so is (at best) more deflection or (at worst) a backhanded passive aggressive accusation!
When these shoes arrive that will be my last interaction with your company.
One pair of mine is also missing for over a month now. No solution has been brought forward as of now.
@archipel I'll send you a DM so we can have a call or start a chat - our CS chain is up to date, so I'll be able to take it from thereOne pair of mine is also missing for over a month now. No solution has been brought forward as of now.
I purchased after the first batch arrived, but still believe it was first batch of kangaroo. Would this be included? Also, I assume subscribe to emails on website?Hi everyone,
I have been quiet for a little while and will get back to addressing some of the communication above (though I believe I have been in touch with some people directly). It has been quite the year and as it comes to a close I am happy to say we are just beginning to deploy and announce the final elements of the new and improved Archibald. It is important to be clear about improvements (products, production management, quality control, customer experience, delivery management) and changes on a community level if we are serious about growing out what we began here almost 24 months ago.
For all of you that participated in the first batch of the SF01, you will be receiving an email in the next few days with a promise made to you a little while ago revealed and fulfilled.
Please do look out for it and in case you are unsubscribed, please ensure to update this setting as I don't think you would want to miss this.