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The Shoe Mart, Why does the site never work

Discussion in 'Classic Menswear' started by deveandepot1, Jan 12, 2010.

  1. Stavros

    Stavros Senior member

    Messages:
    478
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    Oct 30, 2008
    Location:
    Seattle, WA
    I'm unable to access it directly through my home ISP, but when I remote to my office computer it works fine through that one. Regarding the Alden sale, it is 30%; couple of shell loafers, a small selection of monks, loafers, and very few oxfords and bluchers.
     
  2. gracian

    gracian Senior member

    Messages:
    197
    Joined:
    Dec 23, 2004
    The 10% Alden sale is over. There may be select models on sale. Actually when I placed my order for the sale they said their computers were down. Go figure.
     
  3. interlockingny

    interlockingny Senior member

    Messages:
    1,489
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    Jan 8, 2009
    The 10% Alden sale is over. There may be select models on sale. Actually when I placed my order for the sale they said their computers were down. Go figure.

    Was the 10% discount every good online or only on the phone or in-store?
     
  4. gracian

    gracian Senior member

    Messages:
    197
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    Dec 23, 2004
    The coupon was only good for phone in or in store for Aldens. That's they way they always do it for Alden.
     
  5. deveandepot1

    deveandepot1 Senior member

    Messages:
    8,102
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    Dec 17, 2008
    Location:
    Southern California
    Still can't access the site.

    [​IMG] [​IMG] [​IMG]
     
  6. B1FF

    B1FF Senior member

    Messages:
    864
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    Jul 16, 2007
    The site constantly times out on a database query - or something - when I visit.
     
  7. rebel222

    rebel222 Senior member

    Messages:
    4,704
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    May 21, 2008
    Location:
    Louisiana
    I spoke with them the other day about this. They are aware of the issue. It depends on your ISP. I can't load their site at home, but if I connect using my mobile phone for service, it works fine.
     
  8. hobscrk777

    hobscrk777 Senior member

    Messages:
    418
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    Oct 1, 2009
    F me - how did I never hear of this sale? Did the only announce it on some email list? I didn't see anything on their website site about it. The "Sale" section of their website only showed about four Alden shoes, none of which moved me.
     
  9. deveandepot1

    deveandepot1 Senior member

    Messages:
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    Dec 17, 2008
    Location:
    Southern California
    I spoke with them the other day about this. They are aware of the issue. It depends on your ISP. I can't load their site at home, but if I connect using my mobile phone for service, it works fine.

    Are they going to fix the problem? I can't access the site at school, home, or work.
     
  10. stant62

    stant62 Senior member

    Messages:
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    Sep 16, 2008
    Location:
    New York, NY
    Their IT department is suspect, but I have received great customer service when I made phone orders.
     
  11. mxgreen

    mxgreen Senior member

    Messages:
    735
    Joined:
    Jan 10, 2009
    I, too, mentioned it to Ed at The Shoe Mart last week. He said that they are aware of it and are working on it.
     
  12. gnatty8

    gnatty8 Senior member

    Messages:
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    Nov 12, 2006
    Location:
    Not in Atlanta, GA
    What they need to work on is why it takes them over a week to get shoes shipped. I mean, when amateur sellers in B&S can turnaround shipping faster than a company with a web-based business model, that's pretty bad.
     
  13. JayJay

    JayJay Senior member

    Messages:
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    Jun 25, 2007
    What they need to work on is why it takes them over a week to get shoes shipped. I mean, when amateur sellers in B&S can turnaround shipping faster than a company with a web-based business model, that's pretty bad.
    I'm surprised to hear this because Shoe Mart has always shipped my orders promptly, and has been consistent in doing so for over 10 years. If I order on Monday, I usually have the shoes by Wednesday, Thursday at the latest. If I need them next day, then the shoes arrive Tuesday. Their shipping for me has been excellent, sorry to hear they haven't been as prompt for others.
     
  14. rebel222

    rebel222 Senior member

    Messages:
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    May 21, 2008
    Location:
    Louisiana
    I'm surprised to hear this because Shoe Mart has always shipped my orders promptly, and has been consistent in doing so for over 10 years. If I order on Monday, I usually have the shoes by Wednesday, Thursday at the latest. If I need them next day, then the shoes arrive Tuesday. Their shipping for me has been excellent, sorry to hear they haven't been as prompt for others.

    I agree. Shoemart has shipped my orders timely as well. (When I can actually see their inventory and order).
     
  15. gnatty8

    gnatty8 Senior member

    Messages:
    9,455
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    Nov 12, 2006
    Location:
    Not in Atlanta, GA
    I'm surprised to hear this because Shoe Mart has always shipped my orders promptly, and has been consistent in doing so for over 10 years. If I order on Monday, I usually have the shoes by Wednesday, Thursday at the latest. If I need them next day, then the shoes arrive Tuesday. Their shipping for me has been excellent, sorry to hear they haven't been as prompt for others.

    I have only ordered from them twice, so my experience may just be different. I ordered shoes Monday (the brown chromexcel Indies) and they still aren't here. It's not something I'd stop using Shoe Mart for, since they are convenient, just odd.
     
  16. deveandepot1

    deveandepot1 Senior member

    Messages:
    8,102
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    Dec 17, 2008
    Location:
    Southern California
    Are they going to fix the problem? I can't access the site at school, home, or work.

    Update: I tried my neighbors computer and my mother's computer and I still can't access the site.[​IMG] [​IMG] [​IMG]
    Why even have a website if the majority of people can't access it?
     
  17. pebblegrain

    pebblegrain Senior member

    Messages:
    2,215
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    Jan 24, 2010
    Location:
    USA
    The first time this thread came up, the site worked fine and I thought you were on crack.

    Every time since then, the site doesn't work. Any function past the splash page times out. Can't search for any shoes, can't buy anything.
     
  18. stant62

    stant62 Senior member

    Messages:
    1,015
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    Sep 16, 2008
    Location:
    New York, NY
    I think the shipping time depends on whether they actually have the shoes in their inventory or they have to have the shoes shipped to you from Alden's factory.

    What they need to work on is why it takes them over a week to get shoes shipped. I mean, when amateur sellers in B&S can turnaround shipping faster than a company with a web-based business model, that's pretty bad.
     
  19. gnatty8

    gnatty8 Senior member

    Messages:
    9,455
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    Nov 12, 2006
    Location:
    Not in Atlanta, GA
    Got mine yesterday so a week, which I guess isn't too bad given MLK day last Monday. I retract my earlier raspberry.
     
  20. forex

    forex Senior member

    Messages:
    6,595
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    Apr 15, 2008
    Got mine yesterday so a week, which I guess isn't too bad given MLK day last Monday. I retract my earlier raspberry.

    How about BB monk straps?[​IMG]
     

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