- Feb 3, 2014
- Reaction score
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That's a great story!a little story about customer service and how taking the extra step pays off. while the protagonist and hero in this story is myself, (and I'm not really a protagonist as I am real and not fictional) I am going to spoiler it so those who could care less can motor on through and see if @SpooPoker or @kbadgley84 have posted picks of promised epic hauls.
So 5 years ago I responded to a request through an app called Thumbtack to install 3 flat screen tv's in a swanky Boston apartment. I met the owner who had just bought it, and ended up getting job. He also asked if I knew an electrician that could move some outlets, and wire up a surround sound. I recommended someone I work with frequently, and they hired him as well. He had to make several holes in the walls to snake wires, so I patched the holes and sanded and painted them while I waited for him to finish so I could hang tv's. The owner was impressed that I went above and beyond my contracted work and did not upcharge him for it. He asked if I would come to his house about an hour west of boston and give a price to do some work there, as the Boston property was just for when he had early morning flights he could stay over. Come to find out he is a billionaire, with a b, owns a software company with his Bro in law valued at close to 5 Billion. To cut to the chase, over last 5 years I have done over a dozen jobs for him and his family, and they are the most down to earth people you could imagine. FF to the present, I had all my upcoming jobs (I do remodeling work, and specialize in water damage repair work) cancel or postpone, so was a bit anxious, like everyone else, how I was going to survive the next few months. Last week I get a call from his wife, saying they knew I was probably impacted by Coronavirus, and if I was interested, they wanted all the walls in their corporate HQ painted while they were shut down. It is a 100,000sq foot building, and we start tomorrow. The two guys who work for me are thrilled, the place is empty except for 3 janitors, a police officer on detail to watch front door, and two IT guys in the server room, which we are not going near. They are in Health care industry, and had a professional company come in and sanitize the whole place. we have a month to finish before they hope to reopen.
I know times are tough and people are on edge, but if you maintain good customer service, and maybe take the extra step to answer peoples questions about handling of items, you may end up with a customer for life that will exceed your expectations.
Wow, I would have assumed they would have branded zips.
I'm no fan of his politics but his buffoonery is truly exceptional. I hope he drops the virus like it's a japanese schoolboy on a rugby pitch.Nope. But no doubt he’ll get no expense spared treatment so fingers crossed he’ll be out when he’s fully recovered.
Bloody good PM, our Boris. Albeit a bit fumbly.