There was a problem like this several pages back. I think on the exact same pair of shoes. Was it you posting it?I messed up a new pair of EG's with Saphir Reno. There were some dark polish in between the grain out of the box, and I rubbed a bit too hard with Saphir as it got worse. I was able to clean the other areas but left this ugly spot. Is there a way to fix this at home? Not sure what caused this, and the dark area is the bare leather before the dye on top?
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Cream polish didn't work for the other person, so I think you might just need to take them back if you're mad. Don't tell them you messed with it and say you got 'em like this.