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zmars

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The good news is that -- even with the jeans being several years old -- they replaced them with a new pair.
Bad QC aside, that's amazing. I wonder if you need to have bought direct from Ralph for this level of service? Some of my jeans I purchased from Stag, Cultizm, etc. so I'm assuming if such a thing happened with those pairs I'd be out of luck.
 

Simonbarsinister

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Bad QC aside, that's amazing. I wonder if you need to have bought direct from Ralph for this level of service? Some of my jeans I purchased from Stag, Cultizm, etc. so I'm assuming if such a thing happened with those pairs I'd be out of luck.
No, you wouldn't be out of luck because of that. Like a few others have said now, the first thing to try is to get the retailer to replace the jeans. I should have recommended that before launching into all that info about rivets and tools. But if for whatever reason the retailer (RL or anyone else) can't offer a replacement, there are viable options. It's a really easy repair. You don't have to sacrifice a great pair of jeans if a rivet comes off.
 
Last edited:

heebalabala

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Bad QC aside, that's amazing. I wonder if you need to have bought direct from Ralph for this level of service? Some of my jeans I purchased from Stag, Cultizm, etc. so I'm assuming if such a thing happened with those pairs I'd be out of luck.
RL didn't ask where I purchased the jeans and I was completely transparent that they were several seasons old (which they could have discovered anyway from the tag).
 

Freecard

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Lots of new items up on the European website but with no stock

1736759342238.png
1736759351886.png
1736759366048.png
1736759378415.png
 

zippyh

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Freecard

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I really like both of those shirts.

Plus this one.
s7-AI782959632001_lifestyle


I also find it amusing that the EU sites seem to be able to keep the RRL brand link in sync with searching all items then filtering on brand=RRL.
I have the feeling that collar belong to a too dressy outfit I dont have and do not intend to have. The pattern is beautiful.
 

Jr Mouse

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The overly long sleeves of the brown denim strike again!

Seriously, looks good on you though

I’m on

#teamextralongsleeves
 

WaltDud

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Bad QC aside, that's amazing. I wonder if you need to have bought direct from Ralph for this level of service? Some of my jeans I purchased from Stag, Cultizm, etc. so I'm assuming if such a thing happened with those pairs I'd be out of luck.
I bought some jeans from Cultizm that had a defect (the baby blue LE high slims from a while back) and I hit Ralph up and he told me that they could replace it so long as I bought it from an authorized retailer. I said Cultizm and they said they were not an authorized retailer with Ralph, so I was out of luck on that front. But it looks like mileage may vary and you may get a more sympathetic or easygoing Ralph to help you with that. Like others said, couldn't hurt to try!
 

Bing75

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I'll be honest I'm kinda underwhelmed by the new 24/25 collection atm, especially compared to some of the awesome pieces I still wear from previous years. Having said that I've just ordered these as they're on sale so lets see what stays and goes back:-

s7-AI782943767001_lifestyle


s7-AI782943777001_lifestyle


s7-AI782943789001_lifestyle
 

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