***The official Alden thread *** Share enthusiasm, reviews, sizing, advice, and photos.

Discussion in 'Streetwear and Denim' started by jet, Nov 3, 2008.

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  1. HorseHide

    HorseHide Senior member

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    I'm sure most want to move the thread along and leave the Bryan debate (if you can call one person making some disparaging comments and everyone else having nothing but nice things to say a "debate") behind. But this has been bugging me all day so I need to add my $.02! :embar:

    Jet, you sound a little disingenuous when you describe listening to your friend's experience in "disbelief" - I thought you had previously had a negative experience with Bryan. Wouldn't your friend's experience serve as a further proof of your assertions? Or was it disbelief that your friend was treated so poorly? That somehow his experience was that much more unpleasant than yours?

    But let's assume all you assert is correct - is a blog the proper forum to share this information? If you know and are fond of Tom (you called him out in your message) and you want his business to succeed, isn't your message more effectively communicated directly (and discreetly)?

    I too have only good things to say about Bryan - in person, on the phone, by email. Cordial, informative, responsive and client-focused.
     
    Last edited: Jul 17, 2011
  2. jet

    jet Persian Bro

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    Of course Tom, the problem is that ultimately you are the one suffering as a result of this inconsistent service. He may be a nice guy but as someone who has worked in sales I wholeheartedly believe he should move on as I think he is in the wrong business.


    Since you're perpetuating the discussion, I posted it instead of pming him because of comments like yours. Why only publicize alleged "great service" and mask poor service? Kind of like alden apologists who can't admit they do no wrong and don't want to hear about production or qc issues.

    Disbelief because-
    1. Comments like yours I thought my experience was an anamoly. I was the one who sent him there based on Tom and everyone else's reassurance in this thread after my visit. Unfortunately his trip was further validation.
    2. His was worse than mine which I did not think was possible. He himself was in disbelief and he's one of the most easy going, professional people I know who is the last person to cause any static for no reason.

    If you want I can ask him to register and post his exact experience? I don't think anyone wants that. Perhaps your experience was great, mine and his was not. Like I said I know a thing or two about sales and inconsistent service is bad service. I'm sure he's a great guy though.
     
    Last edited: Jul 16, 2011
  3. Teger

    Teger Senior member

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    jet you know i love you but you do you own a pair aldens yet? :foo:
     
  4. MIKE_JE

    MIKE_JE Senior member

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    Never felt compelled to post it before, but I had a similarly off-putting experience at LSBH. It wasn't enough to warrant a complaint or to not want to return, but I certainly can see where Jet is coming from. Ordered over the phone from LSHW, and my experience there was exceptional.

    Just posted here because I think Jet's comment was worthwhile.
     
  5. Teger

    Teger Senior member

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    ive only had good experiences with tom and leather soul.
     
  6. jslade

    jslade Senior member

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    I ordered a pair of Common Projects over the phone from Bryan (Higa, right?). Service was exceptional, and the CPs got to me without a problem. I wouldn't hesitate to buy from LSBH again, and they are definitely on my list of retailers to buy from in the future. Just thought that I'd throw in my 2 cents. :)
     
  7. zippyh

    zippyh Senior member

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    Bryson Higa is at LSW.
     
  8. PorterInjax

    PorterInjax Senior member

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    Doesn't seem to be much of a debate on whether Bryan is capable of providing good service or not. I think that over the course of this thread the overwhelming response has been positive.
    I've bought three or four pair of shoes from him and I can say that he is very enthusiastic about shoes. Have talked to him on the phone and communicated via email. In both cases I have been well served as a customer and it will keep me coming back to LS.
    Do I wish that I had some sort of preferential treatment ( ability to buy limited production Alden's)? You bet I do but I don't do enough biz to garner that. Tom has been pretty clear on his business model.
     
  9. montor

    montor Member

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    Newbie Question: How to remove the water marks or welts on Shell cordovan, after wear in rain. Thanks
     
  10. jhcam8

    jhcam8 Senior member

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    Seems like the a funny place to air perceived grievances. This reminds me of a time when I was over-worked and over-stressed for months on end - wasn't sleeping well, woke up wound tighter than a drum, couldn't relax, blah, blah, blah. My interaction with customers was certainly affected but I got back on track after some of the pressure was relieved.

    As a one man show, Bryan has to receive stock, check it in, shelve it, shuffle the paperwork, make sure the place is clean and tidy everyday, take phone orders, answer business emails, wait on customers, ring sales, issue refunds and credits, re-stock, lock up, open up on time EVERY GODDAMN DAY (except Sundays, perhaps) - slogging away, shoulder to the grindstone, yeoman effort, stiff upper lip - maybe talk to the boss, consult on orders, place orders, plus other duties I probably missed. Don't even get started on the days when he's been under the weather or got hold of a bad taco or his allergies acted up....

    Any customer can not like a particular place and may shop elsewhere. What's the old axiom - you can't please all the people all the time?

    No need to malign a guy trying to make a living.
     
  11. PorterInjax

    PorterInjax Senior member

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    Lots of brushing with a horse hair brush and time. Really seems to vary quite a bit. One pair of mine had the welts disappear in a couple of days with lots of brushing. My cigar PTB's took a couple of months.
     
  12. jet

    jet Persian Bro

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    No debate on whether he has the ability to or not, you completely missed the point.


    See above for reason I posted this. Can you call my boss for me next time I'm sick? Do you write resumes also? Not being able to please the least discerning of people is a bit disconcerting in my opinion since I am sympathetic with those in the service industries and help to make their jobs easier, never more difficult. Imagine him dealing with beverly hills residents, now that would be worrisome.
     
  13. jhcam8

    jhcam8 Senior member

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    Sure, glad to help.
     
  14. rick

    rick Senior member

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    hey jet the only post i see from you, are hey noob use the search button. maybe its you and your friend. just saying.
     
  15. Teger

    Teger Senior member

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    LOL cry me a fucking @ him having so much to do as an excuse.
    It's his job that he's paid for (and paid well for I'm sure)
     
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