***The official Alden thread *** Share enthusiasm, reviews, sizing, advice, and photos.

Discussion in 'Streetwear and Denim' started by jet, Nov 3, 2008.

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  1. NAMOR

    NAMOR Senior member

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    amazing, sir. and I thought my color 8 cap toes were nice :embar:

    i had a similar experience in Alden SF. Could I ask what your friend looked like and how he was dressed? Unfortunately, this may have played a roll
     
  2. LeatherSOUL

    LeatherSOUL Senior member

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    Jet, I don't know what's going on either, all I can say is I'm very sorry about this and I will pass this on to Bryan at LSBH.

    Bryan is genuinely a great guy and has a tremendous heart. I know there should never be an excuse, but to his credit he moved to a foreign place with no friends or family and took a foreign job to help a friend (me) in need. He deals with various stresses and situations in life like all of us. He doesn't have any retail experience or experiences dealing with customers, especially Beverly Hills customers, but I know he is trying his best. I only very recently was able to hire a part timer, Joel, for Fridays only. Till then, Bryan was alone everyday running the shop. I hope Joel will be able to join us full time soon so that we can improve our service.

    If you can understand, I thank you. If not, I totally understand.
     
  3. LeatherSOUL

    LeatherSOUL Senior member

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    I really hope this was not the reason because that is not acceptable.
     
  4. ninja07

    ninja07 Senior member

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    [​IMG]

    I finally found my barrie last size at last with this shoe.

    alden x jcrew
     
  5. justsayno

    justsayno Senior member

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  6. mcarthur

    mcarthur Senior member

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    amazing, sir. and I thought my color 8 cap toes were nice :embar:


    thank you
     
  7. mcarthur

    mcarthur Senior member

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    Like those cigar boots, maybe I'll go for something like that since I can't get the wp pebble grain captoe boots who knows.

    thank you
     
  8. 1969

    1969 Senior member

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    Can't believe this could have been Bryan because he was awesome to me when I was visiting...remembered my last name and some of the shoes I had ordered, set me home with a piece of swag, gave me the run down on what else was on the strip,etc. Great service for me from Bryan.
     
  9. jhcam8

    jhcam8 Senior member

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    Maybe the customer had low blood sugar and got impatient? It's been known to happen.
     
    Last edited: Jul 17, 2011
  10. Marcellionheart

    Marcellionheart Senior member

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    As I said on your site, I thought Bryan was great, at least over the phone and on e-mail. On the phone, though, he sounded really busy. I know having worked retail I've had some pretty off days too.
     
  11. Alcibiades

    Alcibiades Senior member

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    I always go back and forth about getting this shoe...
     
  12. commodorewheeler

    commodorewheeler Senior member

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    Bryan has been great to me from the first time I set foot into LSBH. He was friendly, helpful, and patiently answered all of my questions, and he took a lot of time to get me sized properly in the various Alden lasts back at my first visit there even though I didn't end up buying anything that day. It wasn't busy that day, but even when I've gone in on busy days, he's taken the time to acknowledge me immediately after seeing me in the store and coming over to help me as soon as he had a free moment.
     
    Last edited: Jul 16, 2011
  13. mcarthur

    mcarthur Senior member

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    [​IMG]
    color 8 lhs
     
  14. Dewey

    Dewey Senior member

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    Tom, you should train BH staff to recognize the baller sneakers.
     
  15. NAMOR

    NAMOR Senior member

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    Haaa, for what its worth, I have had a single interaction with Brian and that was over email. He was both prompt and professional throughout the experience. He even shipped my pair free since I was in California.
     
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