***The official Alden thread *** Share enthusiasm, reviews, sizing, advice, and photos.

Discussion in 'Streetwear and Denim' started by jet, Nov 3, 2008.

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  1. patrick_b

    patrick_b Senior member

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    I was pleasantly surprised to read that as well! Enthusiasts can be a pretty tough group to please.

    I was particularly impressed at the following comment:

    Quote:
    Note, he posted his email address in the original thread.
     
    Last edited: Apr 7, 2013
  2. phototristan

    phototristan Senior member

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    I know for a fact that retailers lie. I used to work retail myself and can tell you in no uncertain terms if a customer's special order came in and the owner (or friend/family of owner, manager, employee, etc.) wanted the item, they would get first dibs on it. This is very common practice actually.

    I did not state nor imply this is what Leffot did but they certainly have the power to do so.

    If you are familiar with my videos on YouTube, you will know that I did a whole video basically advertising a Leffot special make-up, so you'd be wise to refrain reading something into my post that is not there, speaking of making an assumption.
     
    Last edited: Apr 7, 2013
  3. imolazhp_ci

    imolazhp_ci Senior member

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    well put. like i said... it's very disconcerting that someone would brazenly state: "retailers lie" as a reply to a post addressing a specific retailer.
     
  4. El Argentino

    El Argentino Senior member

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    That's a major "points" move in my book. Good on AE for getting deep into a portion of their market and availing themselves. Alden could learn from this. Re: Leffot dispute. I echo the above comments about disparaging a retailers reputation. I've never read anything bad about Leffot anywhere, and had no reason to believe they weren't an exemplary specialty retailer. However, even with the above accusations (unfounded or not), it makes me second guess buying through them - particularly given that I haven't beforehand. The impact of a bad review does far more damage than multiple good reviews do in building up a reputation. And apparently OP has made enough of a stink that Leffot took to its twitter account to vent:
    People will question all the good things they hear about you but believe all the bad without a second thought.
    — Leffot (@Leffot) April 6, 2013
    The overly vocal critic, IMO, should be just as susceptible to criticism as the object of theirs.
     
    Last edited: Apr 7, 2013
  5. phototristan

    phototristan Senior member

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  6. Bakes11771

    Bakes11771 Senior member

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  7. Beatlegeuse

    Beatlegeuse Senior member

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    ^the left one looks like Cigar and the right looks like #8. What color were they supposed to be?
     
  8. phototristan

    phototristan Senior member

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  9. CalceoAdamator

    CalceoAdamator Senior member

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    Agreed... The key is being well spoken, which in reading his post, he certainly is. While you can please everyone, a lose a customer here and there, the impact of him reaching out has gained the respect and interest of many... So on a net basis... I think you gaining more customers than lose... IMO
     
  10. CalceoAdamator

    CalceoAdamator Senior member

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    Yep..: that's what I did... I just thought someone may have had a similar experience to share...
     
  11. phototristan

    phototristan Senior member

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    While the President/CEO of Alden may not post in forums, he does do internet interviews from time to time:



    I would imagine that Paul Grangaard from Allen Edmonds is less of a factory hands on CEO than Arthur Tarlow is. After all, Grangaard came to Allen Edmonds from an investment banking job and probably knows little about the manufacture of shoes (unlike Arthur Tarlow who seems to oversee the factory floor and has it in his blood ever since birth).

    I seem to even recall reading an interview with Grangaard about a year ago where he said he chooses to focus his role on PR a lot since he is not an expert in shoe making. This is probably why he posts in forums, he's got the time and mandate to do so. Whereas Arthur Tarlow is too busy actually making shoes to spend time reading and posting on online forums.
     
    Last edited: Apr 7, 2013
  12. rydenfan

    rydenfan Senior member

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    No representation on patina Sunday today?
     
  13. Alcibiades

    Alcibiades Senior member

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    I thank (or blame) Leffot for my current footwear sickness. Awesome shop. I stop by a few times a month. In addition to Alden they stock some great Japanese scotch that I sampled with Steven and some other customers.
     
  14. shaunw

    shaunw Senior member

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    I agree, well stated
     
  15. fiestaplatypus

    fiestaplatypus Senior member

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    Just for the record, I have not made any further comments regarding my situation to anyone. I'm sure Leffot is a fantastic retailer and a pleasure to do business with. That said, this was my first interaction with them and his has left a bit of a sour taste in my mouth. I wouldn't have thought anything other than what they stated, had I not seen my size available for sale on the site two days ago. If it was indeed a defective pair of shoes, I appreciate them looking out for their customers, I just wish they would have inspected all the pre-order pairs prior to putting any leftovers up for sale.
     
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