***The official Alden thread *** Share enthusiasm, reviews, sizing, advice, and photos.

Discussion in 'Streetwear and Denim' started by jet, Nov 3, 2008.

Thread Status:
Not open for further replies.
  1. Michigan Planner

    Michigan Planner Senior member

    Messages:
    3,150
    Likes Received:
    1,148
    Joined:
    Jan 18, 2010
    Location:
    Detroit-ish
    

    I'm too fickle to really have a favorite, but my #8 NST Tanker boots from Context Clothing get worn far more than anything else in my collection, all year round. My suede chukkas and my cigar LWBs would also be near the top of my list.
     


  2. Don L

    Don L Senior member

    Messages:
    2,786
    Likes Received:
    3,914
    Joined:
    Nov 6, 2012
    Location:
    MA
    Ravello NST

    [​IMG]
     


  3. Numbernine

    Numbernine Senior member

    Messages:
    4,902
    Likes Received:
    2,958
    Joined:
    Jan 12, 2013
    Location:
    Where the palm tree meets the pine
    I must have a wiskey tanker boot w/a natural welt on a plaza last ,commando sole and brass eyelets and i must have it now!! Sorry I just felt this was the only place my pain would be understood
     
    Last edited: Mar 18, 2013


  4. Numbernine

    Numbernine Senior member

    Messages:
    4,902
    Likes Received:
    2,958
    Joined:
    Jan 12, 2013
    Location:
    Where the palm tree meets the pine
    Nicely "beat" boots... What's the sole?

    There's a shot a few pages back of mine after a hike. Yeah, I am actually trying to beat up shell. Problem? :D[/quote]
    Cranes thread on the wolverine 721 is a must read on this subject .my internet skills are sorely lacking or I would post you link
     


  5. Gcbrown3

    Gcbrown3 Well-Known Member

    Messages:
    78
    Likes Received:
    15
    Joined:
    Feb 27, 2012
    I ordered a pair of shoes through Alden of Carmel and they were slightly large. Although I am an 9D in the Barrie Last for boots, it appears that I am an 8.5D in Bluchers/oxfords.

    I wrote Adam and asked if I could do an exchange and I was told that would be fine. I returned the shoes and instead of getting a refund, received an email stating that I had received a full refund to my credit card and that ! If I wanted to order the 8.5D, I would have to agree that this was a final order where there could be no returns and that I could only pay using a money order.

    This is my first and only order through Alden of Carmel. Is this normal behavior?

    What if the replacement pair had a huge scratch? Please give me your thoughts.

    Thanks
     


  6. phototristan

    phototristan Senior member

    Messages:
    1,842
    Likes Received:
    138
    Joined:
    Oct 28, 2010
    Location:
    SF Bay Area
    I want an Alden Whiskey Tanker just so I could call it a 'wanker'.
     


  7. Beatlegeuse

    Beatlegeuse Senior member

    Messages:
    5,030
    Likes Received:
    1,270
    Joined:
    Oct 20, 2010
    Location:
    Tampa, FL
    ^ the reviews of AoC seem to be split about 50/50 here, but I've seen enough bad ones to ever bother ordering from them. If there is a huge cosmetic flaw with the shoes I'm sure you will be allowed to return them, and they are sticklers for quality there, so it's doubtful you will receive a pair with a scratch or anything like that. But if they don't fit, looks like you're screwed....

    Honestly, that whole exchange sounds ridiculous to me. You have to use a money order for the new pair?? I guess this is so that you can't cancel the order through your credit card company if you were unhappy with the purchase? If I were you I'd take my refund and buy the shoes somewhere else, that is unless you are buying a specific makeup that you can't find at another retailer.
     
    Last edited: Mar 18, 2013


  8. phototristan

    phototristan Senior member

    Messages:
    1,842
    Likes Received:
    138
    Joined:
    Oct 28, 2010
    Location:
    SF Bay Area
    Sounds like they actually went beyond their normal return policy for you:

    "Return policy: Shoes/boots may be sent back for exchange within 10 days of delivery date. No refunds. To exchange, shoes/boots must be in same condition as received, with no signs of try-on."

    from:
    https://secure3.ssmedia.com/alden/order/
     
    Last edited: Mar 18, 2013


  9. stevent

    stevent Senior member

    Messages:
    9,557
    Likes Received:
    1,432
    Joined:
    Feb 16, 2010
    

    You won't get a dud Adam checks thoroughly. You just probably did something to set off his warning bells as he is 100% no nonsense. Next time if you're iffy order from Shoemart to gauge then order from AoC

    I've never had any issues with Adam and service has always been top notch
     


  10. Michael Haines

    Michael Haines Senior member

    Messages:
    762
    Likes Received:
    80
    Joined:
    Sep 9, 2012
    Location:
    Lubbock
    
    I would say beyond if all he wanted was a refund but he just asked for a size exchange the refund was there idea and then a request for a money order which is not stated in there return agreement. I agree that my experience has always been pleasant but then again I always taken what I got. If I had emailed and was told sure no problem we can exchange a unworn pair for a diffrent size and then got a well you have to reorder money order only I would be done dealing with them all together. Now maybe I don't know all the details though
     


  11. Dbear

    Dbear Senior member

    Messages:
    4,207
    Likes Received:
    2,449
    Joined:
    Jan 26, 2011
    Location:
    San Francisco, CA
    he gave you a full refund, what more do you want
     


  12. Dbear

    Dbear Senior member

    Messages:
    4,207
    Likes Received:
    2,449
    Joined:
    Jan 26, 2011
    Location:
    San Francisco, CA
    ^^ guy likely got the shoes back and looked at them and was like [​IMG]
     


  13. kwhitelaw

    kwhitelaw Senior member

    Messages:
    2,322
    Likes Received:
    410
    Joined:
    Nov 15, 2011
    I didn't take what gcbrown wrote as "wanting" more..moreso just asking if anyone had ever been faced with having to buy a subsequent pair via money order only and have no return option..
     


  14. shaunw

    shaunw Senior member

    Messages:
    455
    Likes Received:
    87
    Joined:
    Nov 9, 2011
    +1
     


  15. Gcbrown3

    Gcbrown3 Well-Known Member

    Messages:
    78
    Likes Received:
    15
    Joined:
    Feb 27, 2012
    Here is the email exchange:
    Hi (redacted)


    We expect to pick up our Fedex and UPS deliveries today around 4pm.

    By longstanding policy, we can only send the replacement pair when we have received the original pair back in new condition. So we likely could not ship the replacement pair until Monday at the earliest.

    Adam, Alden of Carmel


    -----Original Message-----
    Sent: Thursday, March 14, 2013 2:01 PM
    To: Adam Knott
    Subject: Exchange Cigar LWB 9 for 8.5

    Adam,
    Let me know when you receive the 9 that I sent back. I have to fly out to the East Coast and wanted to wear/bring these shoes with me. I leave Thursday morning so would need to receive them by Wednesday. I think that if they went out today or tomorrow, I wouldn't have to send them expedited, but you would know better than me.

    I can either give you a credit card for peace of mind, have you actually charge the card for another pair for more peace of mind and then do a refund when you receive the shoes or you can propose an alternative.

    I sent them FedEx ground and I think that they'll be there tomorrow or Monday.

    Thanks again for all of your help.
     


Thread Status:
Not open for further replies.

Share This Page

Styleforum is proudly sponsored by