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***The official Alden thread *** Share enthusiasm, reviews, sizing, advice, and photos.

Discussion in 'Streetwear and Denim' started by jet, Nov 3, 2008.

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  1. sevenfoldtieguy

    sevenfoldtieguy Distinguished Member

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    This will make it difficult (if not impossible) for you in terms of getting anything free of charge. Take them to a competent cobbler.
     


  2. Olifter

    Olifter Senior Member

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    You probably need to call, but I had an issue with a pair I bought through a local distributor and they referred me back there.
     


  3. mcbrown

    mcbrown Senior Member

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    Gotta love this forum - can't ask a non-fit question without at least 3 people trying to diagnose your fit based on a closeup anyway. :)

    Where are you located? If you have any decent cobblers in your area you might want to get an opinion/quote before going through the hassle of approaching Alden. This could be a simple matter of adding a stitch, which might be cheap. If it's a cheap repair, why go through the hassle of sending the shoes off by mail to a place where you won't be able to talk face-to-face with the repairperson? Besides, it's not obvious to me that this is a QC issue rather than a wear issue - it might be QC, but it's not obviously so. A consultation with a cobbler can also help you address that question.

    Edit: Not to mention the obvious issue that even if blame can clearly be pinned on QC rather than wear, it's not obvious that Alden will help you out free of charge anyway. Start with a cobbler and go from there if you can.
     
    Last edited: Sep 12, 2012


  4. Bakes11771

    Bakes11771 Distinguished Member

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    I've never approached them with an issue like this, but I would just call or email Alden and let them know that you have a shoe with a manufacturing defect and describe it. Ask if they can fix it.

    If they ask where you bought them, just say that you dont remember, you think they may have come from...

    or ask the seller where he got them.

    I don't think it should matter who you bought them from, they still made the shoe. If they have only been worn less than 20 times, it doesn't seem unreasonable to suggest that it is a manufacturing defect.

    I would be polite, but insistant.

    Again, I have no expereince with this, but that is personally how I would approach it.

    Good Luck.
     


  5. sevenfoldtieguy

    sevenfoldtieguy Distinguished Member

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    This is their standard company policy. Moreover, for issues of QC - based on experience and what I have been told - they require that the shoes come from the retailer, not the customer.
     


  6. sevenfoldtieguy

    sevenfoldtieguy Distinguished Member

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    ... and underused.
     


  7. Storm33

    Storm33 Senior Member

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    Thanks to everyone who provided valuable input. I may just send them to Nick V. and see what he can do...
     


  8. Patek

    Patek Distinguished Member

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    Bump my own question.
     


  9. blue collar

    blue collar Distinguished Member

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    I don't own a pair of tankers but i do have shoes in both lasts. Most people are the same size in barrie and trubalance. However, some have said because of the hand sewn nature (gathering of material around the stitching) of the NST/tanker, it causes the barrie to fit a little tighter in the toe box than a ptb would. This should be considered if you are already tight, width wise, on the Trubalance.
     


  10. blue collar

    blue collar Distinguished Member

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    MIND=BLOWN!
     


  11. sevenfoldtieguy

    sevenfoldtieguy Distinguished Member

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    A wise decision indeed.
     


  12. Olifter

    Olifter Senior Member

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    I did not have a problem them, as it really was not a QC issue, I was sized incorrectly and the shoes were big. I ended up selling them on eBay.
     


  13. sevenfoldtieguy

    sevenfoldtieguy Distinguished Member

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    ok

    I was just stating Alden's policy.
     


  14. herrmj

    herrmj Senior Member

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    Shoemart seconds list, they were made for Bellerose.
     


  15. kwhitelaw

    kwhitelaw Distinguished Member

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    was hoping you'd chime in, I couldnt remember.

    hurry up and sell those natty boots before I have to take them off your hands.. on a preorder for leffot for natty indys the end of this yr, getting impatient lol
     


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