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***The official Alden thread *** Share enthusiasm, reviews, sizing, advice, and photos.

Discussion in 'Streetwear and Denim' started by jet, Nov 3, 2008.

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  1. ElDave

    ElDave Senior Member

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    Good luck. I wasn't able to get NRO to provide a hard ship date or UPS tracking number until I got the BBB involved.
     


  2. Bakes11771

    Bakes11771 Distinguished Member

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    Glad to hear you got your problem worked out. Good for you for standing up for yourself as a consumer.
     


  3. sazon

    sazon Distinguished Member

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    J Crew at 484 Bway has some gorgeous Indys in Chocolate Suede with white stitching !
     


  4. Man with Apple

    Man with Apple Senior Member

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    Always nice opening packages from Alden San Francisco.

    Ravello LHS

    [​IMG]

    [​IMG]

    [​IMG]
     


  5. mcarthur

    mcarthur Stylish Dinosaur

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    nephew,
    wear in good health
     


  6. zazaza

    zazaza Distinguished Member

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    do you remember if they had the normal indy sole or a red micro sole? (i'm in the city this weekend and may need to swing by)
     


  7. redwinglover

    redwinglover Well-Known Member

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    search for Vibram 2644 Durban
     


  8. sazon

    sazon Distinguished Member

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    red micro, i believe. they are on a display table as soon as you walk in
     


  9. zazaza

    zazaza Distinguished Member

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    thanks very much for the info.
    did they have anything else that's not online?
     


  10. ElliottPapineau

    ElliottPapineau Senior Member

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    To all the NRO haters: I had a great experience with them.
     


  11. HorseHide

    HorseHide Senior Member

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    Never had any interaction with NRO but I hate em anyway (that's ok, right - just like the forum members that feel the need to offer opinions on subjects of which they have no clue? :embar:)
     


  12. ElDave

    ElDave Senior Member

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    I'm sincerely glad you had a great experience with them.

    But the fact is, NRO has a high number of complaints filed with the Boston BBB, a poor Yelp rating, and a poor reputation on SF. If any one of these was the case, I'd say perhaps there's another explanation. With all three being the case, it suggests NRO is a poorly run shop.

    As for my own experience, I was told my order arrived last Friday (the 20th) and would be shipped promptly. I gave them a few days and then decided I'd had enough. If not for me reaching out to contact them, I would've gone over a month without any effort on NRO's part to let me know my order was delayed. I decided I wanted a firm ship date and, given the timeframe and that they've had my money since time zero, I think that's reasonable. After eight phone calls, four voicemails, four emails, and a complaint with the BBB, I finally got someone to take my call (mind you they never called me back) and offer a firm delivery date. I was told that, without fail, the order would leave NRO before the end of business on Friday the 27th (yesterday) and was given a shipping code.

    And guess what - I checked with UPS and they haven't received the package yet. It's still sitting at NRO.

    In short, fuck North River Outfitter.
     


  13. AldenLuver

    AldenLuver Senior Member

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  14. sevenfoldtieguy

    sevenfoldtieguy Distinguished Member

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    I too cancelled my order once I learned it was not in stock. Sounds like I saved myself some frustration. :nodding:
     


  15. zazaza

    zazaza Distinguished Member

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    +1
    I had a horrible, similar experience with them in which I was told 3 separate ship dates which never happened. They never returned my calls or emails asking for a follow up so I cancelled the order.
    I didn't take it to the BBB, but perhaps I should.

    they are a terrible outfit and I look forward to the day their beacon hill shop has a going out of business sale that i can pillage.
     


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