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***The official Alden thread *** Share enthusiasm, reviews, sizing, advice, and photos.

Discussion in 'Streetwear and Denim' started by jet, Nov 3, 2008.

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  1. Ahab

    Ahab Senior member

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    I am jealous. I wear my suede saddle shoes sockless and love it. :slayer:
     


  2. Junebug9122

    Junebug9122 Member

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    Wow. Your penetrating insight into Alden of Carmel's dysfunctional customer service really did leave me speechless. Gold star for you.

    I never said I was going to abuse a return policy, I was merely making the observation that the only way for someone to feel comfortable making a $700 purchase is by buying from a vendor that appreciates the difficulties in getting fitted for Alden's various lasts. That, or opt to live in one of a handful of metropolises that are well stocked with Alden's various offerings. Many retailers of high end goods have preposterously liberal return policies for the very reason that buyers of such goods are unlikely to abuse it. Google the story about the guy who returned tires to a Nordstroms if you need some anecdotal evidence.

    Shoemart has done quite well for itself by having a straightforward and respectable return policy--break the last, buy the shoe. I cannot understand why Alden of Carmel fails to see the value doing the same. That is all. But hey, congratulations on being a pithy judgmental prick. I'm sure its worked out swimmingly for you so far in life.
     
    Last edited: Jun 22, 2012


  3. SenorChang

    SenorChang Senior member

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    Yes, though I'm not positive they're unlined. Nickelcobalt is selling a pair in 9.5 A/C on the Aberdeen last.
     


  4. zippyh

    zippyh Senior member

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    AoC has far from dysfunctional customer service.
    Seems dysfunctional to compare the return policy of a retailing giant like Nordstroms to a tiny business like AoC.

    Also, Nordstroms tire return story is a myth.
    http://www.snopes.com/business/consumer/nordstrom.asp
     


  5. Junebug9122

    Junebug9122 Member

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    Quote:
    First of all, to the extent it dissuades people from buying their stock, it is the *very* epitome of dysfunctional, since I am sure those fine folks are not engaged in a philanthropic enterprise.

    Second, that story is true. I worked at a Nordstroms in college and I can tell you that story was specifically relayed to us by management to convey the extent to which we were to go to make customers happy. Granted, its provenance is hard to pin down, but John Nordstrom did vouch for it. And even if its not, I could tell you of dozens of crazy items returned by customers over the 2 years I worked there. Its the principle, and once again, you fail to see the point. The number of people who return items at Nordstoms is a minuscule fraction of their customer base. And while Alden of Carmel could never expect to handle the volume of returns Nordstroms does in aggregate, as a proportion of its customer base, the return rate of unsaleable items would be quite low. I can name a number of small, independent retailers of high end goods within half a mile of my home who offer reasonable returns. Spill some marinara on that super 200's suit? You're out of luck. Haven't broken the basting stitches and still have the tags attached? Sure, we'll take it back.

    Its just that simple.
     
    Last edited: Jun 22, 2012


  6. cyc wid it

    cyc wid it Senior member

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    Think about the % of their total inventory that 1 pair of shoes is. Now imagine that 1 pair of shoes is a rare makeup that required 1.5 years of lead time.
     


  7. sevenfoldtieguy

    sevenfoldtieguy Senior member

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    "Can't we all just get along?" - as Rodney King, RIP, was heard to say. :D

    Sounds like we have an honest disagreement. Some like a "you try them on, they are yours" policy (which is exactly what a "no crease" shell return policy is: one step = crease(s)). Others like to be able to at least try them on. Count me a part of the second camp. Apparently different policies serve different retailers well ...
     


  8. zippyh

    zippyh Senior member

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    No, you fail to see the point that there are people who don't agree with your assessment of AoC's return policy as dysfunctional. It's true that Nordstroms like to tell that story. But it's just a story. Did you take a return on any snow tires while you worked there? I fail to see how using an untrue story to illustrate how good their customer service is wouldn't also be considered dysfunctional. I'm a Seattle guy. My family has always shopped at Nordstroms. I've always had good service at Nordstroms. But that snow tire story is just pure BS. FWIW, I bought a pair of boots from AoC. There was a defect. It was the last pair in that style in my size. He refunded me and paid return shipping.
     


  9. misterjuiceman

    misterjuiceman Senior member

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    Can't really ask for more than that. What's wrong with AoC, then?
     


  10. jimney

    jimney Senior member

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    I want to purchase Indy Boots but I'm planning on waiting until fall approaches. Is there anything I should know about? I'm thinking supply shortages, discontinued styles, etc. The brown chromexcel ones are looking the best to me at the moment.
     


  11. misterjuiceman

    misterjuiceman Senior member

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    The price goes up every February as far as I know, so make sure you don't wait too long. I've got them in brown CXL and love them. I don't think they're getting discontinued anytime soon.

    You might want to look into the J.Crew Indy boot, since you can use J.Crew coupons (you can always get 10% for signing up for the email list). Most coupons seem to work on Aldens, despite their claims to the contrary. And if your local J.Crew doesn't stock them, you can always buy online, and you've got 60 days to return them to the store. The Alden 405 from J.Crew is nearly the same thing as the Alden 403, except there's a slightly different stitch pattern on the sides of the boot. I'm also not sure of the Alden x J.Crew variant has the same type of leather lining, or a full leather lining like their other collaboration boots do.
     
    Last edited: Jun 22, 2012


  12. sevenfoldtieguy

    sevenfoldtieguy Senior member

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    If your size is stocked right now, you should buy them now - and not take a chance ....
     


  13. 100 yrs

    100 yrs Senior member

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    I returned some worn boots to Nordstroms once because they were killing my feet. They took them right back no questions asked, and refunded my money. Admittedly not snow tires though.

    And I agree with zippyh's assessment of AoC, his return policy is reasonable and he states it upfront. He's a very small shop, which for it's size seems to be quite a polarizing place these days...
     


  14. closerlook

    closerlook Senior member

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    yeah, the size of AoC's shop shouldn't matter when it is accepting payments of 700 dollars. we all know that alden's qc is down, and that means pairs of shoes may arrive at your door that are not to your standards. seriously, some of the shoes are just outrageous, while others are perfect. you should be able to return them for your money back. its fortunate that AoC refunded zippy, but that it doesn't go down like that for everyone is not cool. edit: i should point out that i agree that once a pair of shoes is worn they absolutely cannot be returned (unless there is a defect that becomes apparent over time).
     
    Last edited: Jun 23, 2012


  15. sevenfoldtieguy

    sevenfoldtieguy Senior member

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    I personally have had no problems with AofC; nor did I have problems with the one pair I bought from there.

    I have returned no fewer than 5 pairs of shells over the last couple of years due to QC issues.

    The most absurd example was a pair of whiskey ptbs that showed up at my door in the following condition:
    1. shoes different lengths on outsole by 1/4 inch - not good
    2. one shoe was a few shades lighter than the other - not good (and I'm not talking about the expected variations in shell; I'm talking the kind of color difference were they should have went immediately to the "irregulars" pile.
    I received a full refund without incident and told the retailer said shoes should not be sold as first quality (not sure if they resold them or not ....).
     


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