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***The official Alden thread *** Share enthusiasm, reviews, sizing, advice, and photos.

Discussion in 'Streetwear and Denim' started by jet, Nov 3, 2008.

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  1. cyc wid it

    cyc wid it Senior member

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    Think about the % of their total inventory that 1 pair of shoes is. Now imagine that 1 pair of shoes is a rare makeup that required 1.5 years of lead time.
     
  2. sevenfoldtieguy

    sevenfoldtieguy Senior member

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    "Can't we all just get along?" - as Rodney King, RIP, was heard to say. :D

    Sounds like we have an honest disagreement. Some like a "you try them on, they are yours" policy (which is exactly what a "no crease" shell return policy is: one step = crease(s)). Others like to be able to at least try them on. Count me a part of the second camp. Apparently different policies serve different retailers well ...
     
  3. zippyh

    zippyh Senior member

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    No, you fail to see the point that there are people who don't agree with your assessment of AoC's return policy as dysfunctional. It's true that Nordstroms like to tell that story. But it's just a story. Did you take a return on any snow tires while you worked there? I fail to see how using an untrue story to illustrate how good their customer service is wouldn't also be considered dysfunctional. I'm a Seattle guy. My family has always shopped at Nordstroms. I've always had good service at Nordstroms. But that snow tire story is just pure BS. FWIW, I bought a pair of boots from AoC. There was a defect. It was the last pair in that style in my size. He refunded me and paid return shipping.
     
    1 person likes this.
  4. misterjuiceman

    misterjuiceman Senior member

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    Can't really ask for more than that. What's wrong with AoC, then?
     
  5. jimney

    jimney Senior member

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    I want to purchase Indy Boots but I'm planning on waiting until fall approaches. Is there anything I should know about? I'm thinking supply shortages, discontinued styles, etc. The brown chromexcel ones are looking the best to me at the moment.
     
  6. misterjuiceman

    misterjuiceman Senior member

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    The price goes up every February as far as I know, so make sure you don't wait too long. I've got them in brown CXL and love them. I don't think they're getting discontinued anytime soon.

    You might want to look into the J.Crew Indy boot, since you can use J.Crew coupons (you can always get 10% for signing up for the email list). Most coupons seem to work on Aldens, despite their claims to the contrary. And if your local J.Crew doesn't stock them, you can always buy online, and you've got 60 days to return them to the store. The Alden 405 from J.Crew is nearly the same thing as the Alden 403, except there's a slightly different stitch pattern on the sides of the boot. I'm also not sure of the Alden x J.Crew variant has the same type of leather lining, or a full leather lining like their other collaboration boots do.
     
    Last edited: Jun 22, 2012
  7. sevenfoldtieguy

    sevenfoldtieguy Senior member

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    If your size is stocked right now, you should buy them now - and not take a chance ....
     
  8. 100 yrs

    100 yrs Senior member

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    I returned some worn boots to Nordstroms once because they were killing my feet. They took them right back no questions asked, and refunded my money. Admittedly not snow tires though.

    And I agree with zippyh's assessment of AoC, his return policy is reasonable and he states it upfront. He's a very small shop, which for it's size seems to be quite a polarizing place these days...
     
  9. closerlook

    closerlook Senior member

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    yeah, the size of AoC's shop shouldn't matter when it is accepting payments of 700 dollars. we all know that alden's qc is down, and that means pairs of shoes may arrive at your door that are not to your standards. seriously, some of the shoes are just outrageous, while others are perfect. you should be able to return them for your money back. its fortunate that AoC refunded zippy, but that it doesn't go down like that for everyone is not cool. edit: i should point out that i agree that once a pair of shoes is worn they absolutely cannot be returned (unless there is a defect that becomes apparent over time).
     
    Last edited: Jun 23, 2012
  10. sevenfoldtieguy

    sevenfoldtieguy Senior member

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    I personally have had no problems with AofC; nor did I have problems with the one pair I bought from there.

    I have returned no fewer than 5 pairs of shells over the last couple of years due to QC issues.

    The most absurd example was a pair of whiskey ptbs that showed up at my door in the following condition:
    1. shoes different lengths on outsole by 1/4 inch - not good
    2. one shoe was a few shades lighter than the other - not good (and I'm not talking about the expected variations in shell; I'm talking the kind of color difference were they should have went immediately to the "irregulars" pile.
    I received a full refund without incident and told the retailer said shoes should not be sold as first quality (not sure if they resold them or not ....).
     
  11. Jescha

    Jescha Active Member

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    +1 to zippyh
    Too many people abuse the return system. When I paid 700+ including shipping for a pair of shoes, I would anticipate the shoes, even dusk bags and shoe box, to be in pristine condition!
     
  12. NewYorkIslander

    NewYorkIslander Senior member

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    If anyone with the Black Shell LS SWBs in 9D wants to swap for the BBBF Black Shell LWB, hit me up.
     
  13. Ahab

    Ahab Senior member

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    Adam is fine with that. YOU are the one with the problem. The return policy is not prohibitive because people do buy from Alden of Carmel and it seems that they have a strong client base. Just because you do not like it does not mean there is anything wrong with it. YOU could open an online only shoe business (Not Alden at this time because I do not believe they are accepting new accounts) and have the bestest return policy ever! :teach: You can even let people return tires to you. :crackup: But you won’t. Cause it is stupid.

    There is nothing wrong with the AoC return policy. There is nothing wrong with your overblown sense of entitlement, but I would not want to deal with you and I have no problem with Adam not wanting to deal with you because he is not your mommy.

    Good! Buy your Alden’s from Nordstrom. :teach: Problem solved! Just because you do not understand something does not mean that it is wrong. If we were limited to things you understand we would not have electricity, airplanes and door knobs. I feel lucky that I live in a world not limited to things YOU understand. If you ask Adam he will probably tell you why he has the return policy he has. It is not a secret. You just do not like it. As for the Norstrom tire story you say to Google it then later say you were told it by management at Nordstrom. To me you have a credibility problem and you are probably someone I would not wish to deal with since you are measuring shoes with a ruler and such. As for the problems you mentioned, if you received a pair of shoes that were two different colors and noticed when you opened the box and followed the AoC policy there is no question Adam would take them back.


    As a side not even though I do not believe your story about the Tire’s at Nordstrom I will tell you that even if a manager told you it does not mean it is true.
     
  14. Ahab

    Ahab Senior member

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    How many pairs of Alden's do you own?
     
  15. Ahab

    Ahab Senior member

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    Nothing.
     
  16. Ahab

    Ahab Senior member

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    As stated the wingtips are more formal than the long wings. I would go with a longwing. Actually I love Tom's All American longwing but it is not black. It would go with jeans though.
     
    Last edited: Jun 23, 2012
  17. Ahab

    Ahab Senior member

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    I think it is because of people like you that AoC has the return policy they do.
     
    Last edited: Jun 23, 2012
  18. HorseHide

    HorseHide Senior member

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    I feel lucky to live in a world with door knobs.
     
  19. SenorChang

    SenorChang Senior member

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    Good god, the amount of arguments in this thread is ridiculous. We're talking about shoes. Let it go.
     
  20. thebeebs

    thebeebs Senior member

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    [​IMG][​IMG][​IMG]

    We break the frenetic momentum of nerds arguing over return policies in an anonymous internet chat room to bring you the detailed whiskey monk photos you requested.

    By the way, these are 9.5E, which in Aberdeen works really well for those of us who typically wear Barrie-type lasts.
     
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