- Feb 16, 2020
- Reaction score
I have been looking at custom boxes for the past 3 months and the plan already was to introduce them somewhere between the next 3-6 months. The issue is it costs way more in Sweden for me, plus if I am honest I am out of space to store 300-500 boxes. I am working on it, including sock gifts and a custom branded wrap paper.It's really none of my business how any retailer ships its products, but this does not add up. Shoes aren't pillows -- especially with trees in them! -- and unless you put them in a refrigerator box you aren't going to have to worry about dimensional weight. I'm getting ready to move house, and I was able to readily find some stock size cardboard boxes that fit over all but my largest shoe boxes with a little but not too much room to spare (a couple brands, which I can't remember off the top of my head right now, ran a little too long...maybe Carmina was one). They cost less than a dollar apiece, and no, they won't even come close to changing the dimensional weight if I were to ship them one at a time. Not even close.
They also don't weigh a full kilo (or anywhere near), meaning in many cases they won't even step up the shipping charges by weight. But even if they *were* to step up the charges to the next kilo, I can't imagine where you'd be shipping that a marginal kilo is an extra 20-30 dollars. Again, it's none of my business, but maybe someone has given you some bad information.
An extra 20-30$ is a lot by the way. I don't have any financial backing from anyone, I managed to do all this with my savings and currently every dollar saved, means I can improve the service slowly but steadily. If you follow the thread, you will see that I have done a lot of quality of life improvements since February, which includes app subscriptions on the website as trivial as getting a carousel of photos while browsing among other small changes.
Now don't get me wrong, feedback and experience from you, customers and other enthusiasts is appreciated AND desired VERY MUCH! It is how I become better. And if the box (although so far it has worked perfectly) requires improvement, then it shall be done.
I think that the most important thing out of this conversation has been to always reach out to the customer service first. Give them a 2 minute call, it's so easy and in most cases, they want to help you. Even though this was a Patina custom item (luckily in a stocked color) with no returns, I wouldn't hesitate a second to take it back if Frank, or anyone else considered it sub-par or not what they expected.