I've had terrible results with Saks. They don't really listen to what you want to do and they take as long as a month to get your alterations done. Ditto on this. I've had some stuff done at Saks, not only was the guy who measured it not pleasant to work with, but the work came back really shoddy. If it wasn't for the fact that it was a free alteration (Saks elite card) then I would have had them redo it.