- May 13, 2013
- Reaction score
Any chance of restock of the saphir leather / cork insoles anytime soon?
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This is bs. How did you figure this "general consensus" ?Hi Kirby,
1. As a general consensus on SF, Saphir Renomat is no good for these leathers in terms of stripping built-up polishes as it will also strip off factory finish. In this case, what product is best as a leather cleaner/polish stripper? Is Saphir Renovateur capable of stripping off built up polishes? If not, what products should I be looking at?
Thanks so much!
This is from the shoe care thread and G&G thread a while back stating that renomat should not be used on crust leather. There are some recent posts in Carmina thread showing a vegano shoe's factory finish being stripped off by Renomat as well, which is crust leather.This is bs. How did you figure this "general consensus" ?
I am using the Renomat on my John Lobb and Crockett Jones calf shoes once per year to remove the build up wax and polish from year round, and it doesn't strip the factory finish.
Hi @althanisPlaced an order late one night for some Renovateur, and the next morning decided I’d add the show shine cloth. Called customer service and was told the first order was already in process, so I’d have to pay shipping again.
While I understand from a technical point of view why this was the case, I felt there was an opportunity to be flexible and comp the second order’s shipping, just as a way to go the extra mile.
The code someone mentioned up top doesn’t work either, at least not on what I ordered.
Thank you for responding and offering to resolve the situation, and for clarification around the code.Hi @althanis
This is not usually our policy -- unless your order has been shipped out already. We are happy to look into this for you. Could you provide me with your order number? I'll have our customer service rep look into it.
Also, regarding our coupon, it is 10% off of orders $100 or more. To confirm the code is: SF10
Thank you! Look forward to hearing from you!
Hi! We just checked in with our customer service rep and we see that she responded to your ticket with a tracking number around 11 AM CT. Also, your package should be waiting for you in your mailbox already! Thank you, have a great day!Good morning hangerproject, how are you doing?
Regarding the order # 100092630, I placed it last Friday although I haven't received any order confirmation email nor tracking link yet, I was wondering what the current status for this order is. Figured I'd reach out to you here instead.
Thank you very much sir!