The Armoury - Official Affiliate Thread

[quar]

apropos, that's some crappy service right there, having paid in full already, I would be seriously pissed if I were you.

 

[ShayaEXQT]

time to start demanding free stuff as compensation!!

 

[Cuttingboard]



I'd like to share my experience.
I have been waiting on a MTO Carmina order which was paid for in full nearly 16 weeks (~3.5 months) ago on the 18th of July. I was quoted a 6-8 week wait.

• I sent an email at the 6 week mark asking for an update - no reply.
• I tried again at the 7 week mark - I then found out about an apparently unforeseen delay of 1 month which no one had bothered to tell me about before. Apparently all of Spain goes on holiday in September. I then was told that I would get a new estimated delivery date - that never came about.
• I contact them again at the 11 week mark - no reply.
• I contact them again at the 12 week mark - I find out via an auto-reply email that they're all on holiday. Contact details for another member of the Armoury contact are listed - I contact him.
• I get prompt replies from this member, and he passes the message on to the staff member who took my order. The phrasing of one of his replies triggers a suspicion that they may have ordered the wrong pair of shoes - I ask for clarification.
• I find out at the 15 week mark that the wrong pair of shoes have been ordered, and that they will have to go back to Carmina to start all over again.

I am simultaneously angry and amused at the delay, and at the very real prospect that a shoe I ordered in July for a social event in December might actually not make it to me in time(!!!!!). TBH I'm not sure right now if I'll be a repeat customer.

Hate to hear this...this is the reason why I'm hesitant to order MTO shoes!!

 

[nbernie]



time to start demanding free stuff as compensation!! 

I was thinking the same thing! I'm sure it'll work out, Mark and Alan have always been very helpful.

 

[Axelman 17]



Sometime next week but it is possible to just contact [email protected] and they can help you make an order over e-mail or telephone.

Thanks to Alan for all the help, got my new A1 last week and took it out for a weekend stroll on the UWS in Manhattan:

 

[sprout]

I'd like to share my experience.

I have been waiting on a MTO Carmina order which was paid for in full nearly 16 weeks (~3.5 months) ago on the 18th of July. I was quoted a 6-8 week wait.

• I sent an email at the 6 week mark asking for an update - no reply.
• I tried again at the 7 week mark - I then found out about an apparently unforeseen delay of 1 month which no one had bothered to tell me about before. Apparently all of Spain goes on holiday in September. I then was told that I would get a new estimated delivery date - that never came about.
• I contact them again at the 11 week mark - no reply.
• I contact them again at the 12 week mark - I find out via an auto-reply email that they're all on holiday. Contact details for another member of the Armoury contact are listed - I contact him.
• I get prompt replies from this member, and he passes the message on to the staff member who took my order. The phrasing of one of his replies triggers a suspicion that they may have ordered the wrong pair of shoes - I ask for clarification.
• I find out at the 15 week mark that the wrong pair of shoes have been ordered, and that they will have to go back to Carmina to start all over again.

I am simultaneously angry and amused at the delay, and at the very real prospect that a shoe I ordered in July for a social event in December might actually not make it to me in time(!!!!!). TBH I'm not sure right now if I'll be a repeat customer.

The quality of the wares they select for the store is good, but their overall service and communication are very disorganized. It takes forever to get a reply and then sometimes they just forget about you or don't answer, or forget that you were on a wait list or something like that -- even when you are trying to give them your money. Maybe as they grow it will get better. They seem to be perpetually online updating their blogs and so on, so I would hope they'd have time to respond to customer e-mails, but maybe they're too busy drinking Scotch and having fun to care. I suppose the more Machiavellian approach would be to call them directly by phone to get answers on the double, but for a shop that is trying to cement its online presence, their e-mail courtesy could be improved. Maybe it's time to hire a full-time customer service person.

 

[Cuttingboard]



but for a shop that is trying to cement its online presence, their e-mail courtesy could be improved. Maybe it's time to hire a full-time customer service person.

This++!!

 

[unbelragazzo]

fwiw, i ordered some shoes a few weeks ago and initially they sent me the wrong pair. They were very apologetic and helpful and made it right.

 

[ThinkDerm]



time to start demanding free stuff as compensation!!

is this ever the solution to a problem? compound something by demanding something? I'm sure this could be resolved in some other manner than a demand. At least I hope so.

 

[ThinkDerm]

Sometime next week but it is possible to just contact [email protected] and they can help you make an order over e-mail or telephone.

Thanks to Alan for all the help, got my new A1 last week and took it out for a weekend stroll on the UWS in Manhattan:

Love the backdrop.

 

[ThinkDerm]

I must say, dedicated customer service is important, especially when people are trying to give you money.

Those guys are having fun with it though. Hope that never ends.

 

[cronicmole]

Dang apropos, hope you get your stuff soon. Hopefully, they address this situation between photo shoots and blogging

 

[yfyf]



I'd like to share my experience.
I have been waiting on a MTO Carmina order which was paid for in full nearly 16 weeks (~3.5 months) ago on the 18th of July. I was quoted a 6-8 week wait.

• I sent an email at the 6 week mark asking for an update - no reply.
• I tried again at the 7 week mark - I then found out about an apparently unforeseen delay of 1 month which no one had bothered to tell me about before. Apparently all of Spain goes on holiday in September. I then was told that I would get a new estimated delivery date - that never came about.
• I contact them again at the 11 week mark - no reply.
• I contact them again at the 12 week mark - I find out via an auto-reply email that they're all on holiday. Contact details for another member of the Armoury contact are listed - I contact him.
• I get prompt replies from this member, and he passes the message on to the staff member who took my order. The phrasing of one of his replies triggers a suspicion that they may have ordered the wrong pair of shoes - I ask for clarification.
• I find out at the 15 week mark that the wrong pair of shoes have been ordered, and that they will have to go back to Carmina to start all over again.

I am simultaneously angry and amused at the delay, and at the very real prospect that a shoe I ordered in July for a social event in December might actually not make it to me in time(!!!!!). TBH I'm not sure right now if I'll be a repeat customer.

My sincere apologies, this is indeed a very, very poor showing on our part and we have done a bad job in this case. Ethan will be in touch with you later today to try and resolve the situation to your satisfaction.

 

[ShayaEXQT]

Quote:

My sincere apologies, this is indeed a very, very poor showing on our part and we have done a bad job in this case. Ethan will be in touch with you later today to try and resolve the situation to your satisfaction.

wonder what the outcome will be, maybe you'll get a card holder!

 

[Viral]



Quote:
wonder what the outcome will be, maybe you'll get a card holder! 

or the actual item he ordered in the first place..............that would be awesome!!