The Armoury - Official Affiliate Thread

Discussion in 'Classic Menswear' started by yfyf, Oct 18, 2010.

  1. quar

    quar Senior member

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    apropos, that's some crappy service right there, having paid in full already, I would be seriously pissed if I were you.
     
  2. davesmith

    davesmith Affiliate Vendor Affiliate Vendor

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    time to start demanding free stuff as compensation!!
     
  3. Cuttingboard

    Cuttingboard Senior member

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    Hate to hear this...this is the reason why I'm hesitant to order MTO shoes!!
     
  4. nbernie

    nbernie Senior member

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    I was thinking the same thing! I'm sure it'll work out, Mark and Alan have always been very helpful.
     
  5. sprout

    sprout Senior member

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    The quality of the wares they select for the store is good, but their overall service and communication are very disorganized. It takes forever to get a reply and then sometimes they just forget about you or don't answer, or forget that you were on a wait list or something like that -- even when you are trying to give them your money. Maybe as they grow it will get better. They seem to be perpetually online updating their blogs and so on, so I would hope they'd have time to respond to customer e-mails, but maybe they're too busy drinking Scotch and having fun to care. I suppose the more Machiavellian approach would be to call them directly by phone to get answers on the double, but for a shop that is trying to cement its online presence, their e-mail courtesy could be improved. Maybe it's time to hire a full-time customer service person.
     
  6. Cuttingboard

    Cuttingboard Senior member

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    This++!!
     
  7. unbelragazzo

    unbelragazzo Jewfro Dubiously Honored

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    fwiw, i ordered some shoes a few weeks ago and initially they sent me the wrong pair. They were very apologetic and helpful and made it right.
     
  8. ThinkDerm

    ThinkDerm Senior member

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    is this ever the solution to a problem? compound something by demanding something? I'm sure this could be resolved in some other manner than a demand. At least I hope so.
     
  9. ThinkDerm

    ThinkDerm Senior member

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    I must say, dedicated customer service is important, especially when people are trying to give you money.

    Those guys are having fun with it though. Hope that never ends.
     
  10. cronicmole

    cronicmole Senior member

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    Dang apropos, hope you get your stuff soon. Hopefully, they address this situation between photo shoots and blogging
     
  11. yfyf

    yfyf Affiliate vendor Affiliate Vendor

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    My sincere apologies, this is indeed a very, very poor showing on our part and we have done a bad job in this case. Ethan will be in touch with you later today to try and resolve the situation to your satisfaction.
     
  12. davesmith

    davesmith Affiliate Vendor Affiliate Vendor

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    wonder what the outcome will be, maybe you'll get a card holder! [​IMG]
     
  13. Viral

    Viral Senior member

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    or the actual item he ordered in the first place..............that would be awesome!!

    :confused:
     

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