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+1, when will these jackets be going up on the website for purchase?
I wish there was a place where I could try on Ring jackets
I wish there was a place where I could try on Ring jackets
I'd like to share my experience.
I have been waiting on a MTO Carmina order which was paid for in full nearly 16 weeks (~3.5 months) ago on the 18th of July. I was quoted a 6-8 week wait.
I am simultaneously angry and amused at the delay, and at the very real prospect that a shoe I ordered in July for a social event in December might actually not make it to me in time(!!!!!). TBH I'm not sure right now if I'll be a repeat customer.
- I sent an email at the 6 week mark asking for an update - no reply.
- I tried again at the 7 week mark - I then found out about an apparently unforeseen delay of 1 month which no one had bothered to tell me about before. Apparently all of Spain goes on holiday in September. I then was told that I would get a new estimated delivery date - that never came about.
- I contact them again at the 11 week mark - no reply.
- I contact them again at the 12 week mark - I find out via an auto-reply email that they're all on holiday. Contact details for another member of the Armoury contact are listed - I contact him.
- I get prompt replies from this member, and he passes the message on to the staff member who took my order. The phrasing of one of his replies triggers a suspicion that they may have ordered the wrong pair of shoes - I ask for clarification.
- I find out at the 15 week mark that the wrong pair of shoes have been ordered, and that they will have to go back to Carmina to start all over again.
I'd like to share my experience.
I have been waiting on a MTO Carmina order which was paid for in full nearly 16 weeks (~3.5 months) ago on the 18th of July. I was quoted a 6-8 week wait.
I am simultaneously angry and amused at the delay, and at the very real prospect that a shoe I ordered in July for a social event in December might actually not make it to me in time(!!!!!). TBH I'm not sure right now if I'll be a repeat customer.
- I sent an email at the 6 week mark asking for an update - no reply.
- I tried again at the 7 week mark - I then found out about an apparently unforeseen delay of 1 month which no one had bothered to tell me about before. Apparently all of Spain goes on holiday in September. I then was told that I would get a new estimated delivery date - that never came about.
- I contact them again at the 11 week mark - no reply.
- I contact them again at the 12 week mark - I find out via an auto-reply email that they're all on holiday. Contact details for another member of the Armoury contact are listed - I contact him.
- I get prompt replies from this member, and he passes the message on to the staff member who took my order. The phrasing of one of his replies triggers a suspicion that they may have ordered the wrong pair of shoes - I ask for clarification.
- I find out at the 15 week mark that the wrong pair of shoes have been ordered, and that they will have to go back to Carmina to start all over again.
Why didn't you order directly from Carmina? When I contacted them a few months ago, they were very helpful and said that they can take orders and ship.
TBH that was not known to me 3.5 months ago. They also did not accept CC payments then, only bank transfers, which would strip away the last layer of consumer protection.
I do now know that they have an online store, have visited it, and IMO it is shambolic in terms of models available. You still cannot order most of their stock range as seen on their main site, and if you want to order anything outside the limited range on the e-shopping site, guess what - bank transfers only. Completely shambolic IMO.
TBH that was not known to me 3.5 months ago. They also did not accept CC payments then, only bank transfers, which would strip away the last layer of consumer protection.
I do now know that they have an online store, have visited it, and IMO it is shambolic in terms of models available. You still cannot order most of their stock range as seen on their main site, and if you want to order anything outside the limited range on the e-shopping site, guess what - bank transfers only. Completely shambolic IMO.