I got a similar email from Allison, that I take was a quote from Paul. I agree with Mike that it was extremely genuine and that we should be very understanding of the issues they are facing (significantly increased costs, few shoemakers, growth etc). Our special requests also generate more errors in the production line that result in discarded shoes that cannot be sold as seconds (custom etc), at a cost to them. Once the MTO line is up and running with experienced shoemakers who are more flexible I think things might be very good for us, but I also think that we owe it to AE to be patient and appreciate how accommodating they have been with us re. special orders. I think the bottom line is that this is a company who cares about our community, but right now they are in a growing pains scenario. Obviously we have other options in the market, but AE has been quite good to us, and will continue to be as much as they are able. They have added quite a few people to their team to help with the growth and it will probably take some time to get all parties moving in the same direction. This is very much a 'Getting their house in order' operation, and I am tentatively excited that they could have a more impressive operation as a result. I think that the people at the top at AE understand what needs to be done to grow with the demand, but only time will tell how successful they will be.