So I have a bit of a rant (you may recall my thread re faulty tape measures - same shop). Anyway, I recently bought a RL Jerome III suit which came with basted sleeves, shoulders & pant hems. I took it to this alterations tailor (he had previously done some RLPL & PRL pants for me, altering the waist and keeping the split waistband intact so I thought all was well). I dropped the suit off to have the pants hemmed with cuffs, pant waist taken in 1" and the jacket sleeves let out 1". I got the pants back with the waist perfect, 1" cuffs (I thought the industry standard was 1.75" and the jacket sleeves were fully closed (unvented). I took the jacket back while wearing another Polo jacket and asked if the sleeves could be fixed to have vented sleeves (don't all suit jackets have vented sleeves??). They told me to come back in an hour. I came back and the jacket sleeves were fully open (like they were when unbasted) but with the buttons attached. To make matters worse, they were uneven. This was a week or so ago. I took the jacket back today with my Bradford jacket to show the difference. I asked if they could make the jacket sleeves like the Bradford ones. The counter guy got mad and said no and to take it to someone else. I asked for my money back and he said' "OK, but we will rip the sleeves open like they were". I left both coats on the counter and went outside and called my wife (who was nearby due to a parent/teacher conference) to come by and (in Spanish) let the guy know I wasn't trying to insult him, but just trying to get what I asked for. I asked him to bring a jacket they already had in the shop trying to explain that this is how all jackets are. He said this was from the factory and they couldn't do it. He gave me $20 back and I took it to the Korean tailor down the street to see what he can do. They needed a translator. WTF?? Do no alterations tailors speak good English?