Tailor4Less ( avoid at all costs )

Discussion in 'Classic Menswear' started by se51, Sep 20, 2010.

  1. Tailor4less

    Tailor4less Member

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    If you or anyone else think there are fake reviews, then report it to http://company.trustpilot.com/contact
    If somebody posts a review, we have the right to request the proof of purchase in order to check it's genuine. If it's so, even the bad review will be published.
     
  2. dnmtsn

    dnmtsn Active Member

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    I have posted a review on trustpilot; they did request proof of purchase and I sent them all correspondence with T4L. the review was published so I assume the positive ones were also checked.
    Funny thing is, immediately after the review on trustpilot was publised I was contacted by a new guy from T4L who said he will see what he can do. He got back a few days later and he said he can give me 37.5 EUR in store credit... just ridiculous.
    However, the shirt I got from them was allright, so if you read a positive review make sure you know what product is it about. Shirts are fine, suits not.
     
  3. Tailor4less

    Tailor4less Member

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    Hi, I sent you a private message as I would like to check what happened to you.
     
  4. LaFemmeEcarlate

    LaFemmeEcarlate Member

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    I wish I had seen this sooner.

    I bought a women's skirt suit and custom short from Sumissura, an affiliate company of Tailor4Less aimed at women, for $400AUD.

    I entered my measurements manually when making my order and I subsequently received an email from them saying they noticed issues with my measurements, because their system estimated that my measurements should be larger. I confirmed that no, the measurements I gave them were all correct (except for one, which I updated).

    I received my suit and it is entirely too big. I checked my measurement profile - 2 of my key measurements were changed to be made bigger even though I specifically said they were smaller. Weirder still, they weren't even changed to the larger measurements they estimated - just completely different ones. I've got no idea where those numbers came from. Then other parts of the suit were just generally made bigger than the correct measurement for no reason, e.g. sleeve length, hem.

    I visited my local tailor to find out how much it would cost to get the skirt, jacket and shirt to fit - $240AUD. There was that much wrong with what I received. Shirt shoulder width and waist are wrong, skirt waist and hips are wrong, jacket shoulder width, sleeve length, jacket length and waist are wrong. We didn't bother quoting for shoulder width as that's effectively going to be like making the whole thing again in terms of effort and price. So I have to suffer that error.

    I write to Sumissura to raise my concerns about 1) they changed my measurements to be larger than I told them even though I told them not to 2) (presumably because of this) key parts of each garment were incredibly ill-fitting and 3) even parts where my measurements were recorded correctly, the actual measurements of the suit were completely different and so ill-fitting.

    Certainly not a "perfect fit" or "tailored" or "custom made".

    They write back and say they will not remake the garments and will only refund alteration costs up to $68AUD (yes - $68, $172 short of the actual cost) plus a credit note for $75 for a future purchase (I will NOT be making a future purchase) because "it was made according to the measurements confirmed"

    No. No it was not. If the suit was made according to the measurements I confirmed it would fit and not look horrible. Even after sending them photos proving my actual measurements and proving the incorrect measurements on the garments they maintain they are not at fault and won't refund a reasonable amount for me to have the garments altered.

    There are only 2 reasons this suit could be as bad as it is. Either the tailor relied on the incorrect larger measurements the company, for some reason they refuse to explain, put in my profile without my consent or the tailor ignored the measurements in the profile (???) to rely on measurements in my email and they are just a bad tailor. I have spoken to a professional tailor who said the garments should differ, at a MAXIMUM, 1cm either side - so if I said my skirt position is 66cm, it can be 65cm, it can be 67cm, but anything beyond that is completely wrong and not made properly.

    I am furious. I was being so nice and reasonable to begin with, but now I have come to realise they are just a scam.

    Protip Sumissura/Tailor4Less: breaching consumer contracts is a shitty way to encourage repeat business. So is false advertising about your "perfect fit guarantee".
     
    Last edited: Nov 21, 2014
  5. dnmtsn

    dnmtsn Active Member

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    they did send me a private message indeed. then they sent another saying that I can get 32.7 eur or some similar ridiculous sum in store credit. no thank you, I will not buy a single button from you again even on store credit.
     
  6. SartodiNapoli

    SartodiNapoli Senior member

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    Any textile brand based in Barcelona can be serious or good. Here are the proves, i am sad for the customers.
     
  7. Tailor4less

    Tailor4less Member

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    Dear Shannon,

    We have already gotten in touch with you, via email and via support ticket.

    We just wanted to write you to explain you the situation and to help you, as we want you to have Perfect Fitting Garments.

    First of all, your were required to confirm the measurements by one of our specialists - which you did. We produced all your garments following all of your specifications. Nevertheless, the garments do not fit you and we already offered to cover the alterations of the skirt and to produce a remake for free if you send us back the blazer.

    Our policy is really customer friendly and my colleagues have treated you with all the respect. We only request your collaboration to go ahead with the process.

    The options offered to you are the only ones that we can give you, so please, collaborate with us and remember we produced your garments following all of your specifications and even though, we are willing to pay for alterations and produce a remake.

    Best regards,
     
    Last edited: Nov 26, 2014
  8. LaFemmeEcarlate

    LaFemmeEcarlate Member

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    Edited for double post. The one below has the quote for clarity.
     
    Last edited: Dec 1, 2014
  9. LaFemmeEcarlate

    LaFemmeEcarlate Member

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    Are we still playing the old "We produced all your garments following all of your specifications" game?

    Okay, let's play. I'll win.


    Here's an MS Paint compilation of excerpts of emails exchanged between Sumissura customer service and me, along with photographs of the garments I received and their measurements. As you can see, my collage is about as professional as Sumissura/Tailor4Less. But you get the gist.

    It is pretty self-evident that the garments were not made according to my specifications.

    When I called you out publicly on your Facebook page by posting this image, and a number of my friends and family (and some strangers!) commented to agree with me, you deleted my and their posts.

    Interestingly, before deleting my posts you first commented to lie and say that you offered to remake my garment and I did not accept. You tried to make it look like you made a reasonable offer. You didn't. You offered to remake the JACKET, provided I paid to post it to you, and you would give me a $20USD to cover over $100 worth of alterations to the skirt and shirt. Leaving me nearly $170 out of pocket. You then offered me 45 euro to cover 163 euro worth of alterations, plus a 45 euro credit note. When I called you out on that misrepresentation, you deleted everything.

    Oh, did I mention that you cancelled my support ticket because I didn't "collaborate" with you? I don't think you know what "collaborate" means. I tried to collaborate. I just won't accept financial responsibility for your mistakes. Your offer of a resolution was an insult.


    AND you reported my TrustPilot review on the basis that it contained "sensitive information" when it didn't.

    Instead of ignoring customers' complaints and trying to censor them, try giving good customer service.

    If you had refunded the cost of alterations 2 weeks ago I would have been recommending you to all my friends and coming back to buy more. Instead, I have had to ask my credit card company to investigate the transaction to obtain a refund and now I am going out of my way to share my negative experience with everyone I possibly can.

    [​IMG]
     
    Last edited: Dec 1, 2014
  10. Dandy Wonka

    Dandy Wonka Senior member

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    This is one worth subscribing to.

    But I will say one thing.

    If something seems too good to be true it usually is.

    Stick to well known brands or local vendors.
     
  11. grosskate

    grosskate Member

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    Hi guys, I wanted to share my absolutely bad experience with Tailor4less with you (I joined pics). We need to let people know about it.

    Tailor4less is a really bad company you should not trust. You shouldn't buy anything from them. I did and I regret it so much. Once you pay on their website you'll never see your money back, even if the quality of what you're buying doesn't satisfy you. Since no one has a chance to check the quality before buying, I consider this a pure scam. I didn't want to believe the bad comments I was sometimes reading here and there and decided to give them a shot anyway.

    Just to be clear... I made sure to double check my mesurements to ensure they are correct before ordering my suit. The suit I got from Tailor4less is all except respecting the mesurements that I gave. Mainly far too large everywhere. Even worse the quality of the product is horrible, the finitions are super bad and it all feels super cheap, even from something made in China (what my local tailor said after checking the suit)

    Since pictures talk better than anything else and I want to prevent you guys from buying here for your own sake... Here are some pictures of their "perfectly fitting clothes", along with the comments I got from my local tailor :

    http://imgur.com/a/Dm7NA

    Tailor4less doesn't want to refound me although I'm not happy with the bad fit, the fact that I can't even fix the clothes at a local Tailor, and more than all, that the quality is absolutely terrible and doesn't suit me at all for the price I paid. I Wouldn't want them to send a new one, because I know I'm going to run into the same issues again. Moreover, What happens if they remake one that is still bad and not fitting me ?

    Even if I wanted them to make a new suit, I would have to pay with my money to send it back, although it's their own fault for not making it correctly and being unprofessional. Is that fair to you ??? Once they cashed out your money, you're done for, the only thing they agree to is to make you a new one if you're really not happy. This is a total scam since no one can judge the quality of their product before ordering online.

    You should consider another company that totally agrees refound you in case you're not happy with their product : Black Lapel

    Buy from Tailor4less at you own risks. It's a terrible mistake I made, they made me lose so much time in the process. I can add, their customer service don't even reply to your questions. I hope you guys don't make the same mistake I made... Really. Good luck for those that are in the same situation as I am.

    Jason
     
  12. GBR

    GBR Senior member

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    Whilst all on line tailoring is poor, what competitor do you work for? Anyone who turns up here and posts an extensive rant as a first post
    cannot be believed.
     
  13. grosskate

    grosskate Member

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    GBR,

    I absolutely don't work for any competitor or such. I just mentionned Black Lapel because I've been in touch with them and confirmed they would give a full refound if not happy with their product that's all I know. So some other online tailors have different return policy.

    It's your choice to believe me or not. Why would I lie for ? I posted pictures and all here : http://imgur.com/a/Dm7NA

    What else do you want to believe me ? I really don't get why you say this.



    Jason
     
  14. LaFemmeEcarlate

    LaFemmeEcarlate Member

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    I don't think that's entirely fair. I did that because I Googled 'tailor4less reviews' and this was a hit. I could see the company responded to people posting so it seemed like a good place to vent but also have the opportunity to get feedback from the company.

    So I don't think Jason needs to work for a competitor to be pissed.
     
    Last edited: Dec 2, 2014
  15. JubeiSpiegel

    JubeiSpiegel Senior member

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    Don't mind GBR, he's a dick to everyone. Carry on...
     

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