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Suitsupply NYC

Discussion in 'Classic Menswear' started by musicguy, Jun 20, 2011.

  1. SimModa

    SimModa Member

    Messages:
    24
    Joined:
    Jan 7, 2016
    I have a 38R Navy Copenhagen Suit that I am looking to sell, never worn since 40R is my size. I believe it is a cotton/linen blend. If anyone would be interested please let me know.

    I am looking for full suits and jackets 40R and shirts that are 15 1/2.
     
    Last edited: Jan 22, 2017
  2. Nikola

    Nikola Senior member

    Messages:
    1,475
    Joined:
    Mar 29, 2013
    Just to update regarding the custom/tax ..

    I have ordered several items from the recent outlet sale, and one of them, the coat, that costed 159 EUR was sent from their USA warehouse to Germany.

    7 days later I have received a letter from the UPS and the German custom asking me to pay additional 67,12 EUR ..
     
  3. db9sfast

    db9sfast Member

    Messages:
    10
    Joined:
    Nov 23, 2016
    
    Holy crap! I got the Same notification of damaged package. Like same location, time & place. I would rather have the product than a refund. I really wish when it's final sale, and Suitsupply screws up, they shoud allow an exchange. Not a refund.
     
    Last edited: Jan 22, 2017
  4. SimModa

    SimModa Member

    Messages:
    24
    Joined:
    Jan 7, 2016
    Glad I can relate to someone. Exactly, I honestly just want the item I purchased. If it takes a few days longer I don't mind. If they give us an exchange it should be something in the regular store equal to the original price (not discounted price) of the outlet product. Since by the time these mishaps happen, mostly everything is sold out.

    I am curious to know what happened in this situation. Maybe the delivery vehicle got in an accident?
    Do you think we should contact SuitSupply or just wait until they contact us or UPS updates their tracking.
     
  5. kithking23

    kithking23 Well-Known Member

    Messages:
    64
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    Mar 3, 2016
    
    Picture please?
     
  6. kithking23

    kithking23 Well-Known Member

    Messages:
    64
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    Mar 3, 2016
    If anyone is selling any
    Hudsons or havana's in a size 36
    Please pm me with prices
    Thanks
     
  7. db9sfast

    db9sfast Member

    Messages:
    10
    Joined:
    Nov 23, 2016
    

    Up until now, I thought the UPS truck ran over my package. Now that it's 2 shipments, both maybe they are still intact. Because it's hard to run over 2 of them. UPS also uses it as a catch-all for the smallest things (leaks, package falling apart, accidents etc)

    I already called chatted with suitsupply. Basically there's nothing they can do until UPS sends photos and UPS files the damage paperwork (2-3 more days). UPS will actually open it to see what's salvageable. Hopefully this is UPS exaggerating the issue.

    I also feel that suitsupply should do more in final sales. You are in a commitment, and they should atleast commit to an undiscounted exchange. I really hate the out-of-stock and damaged-goods issues.
     
  8. M2511

    M2511 Senior member

    Messages:
    935
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    Mar 29, 2016
    
    Certainly unfortunate but I think a full refund is the reasonable option. Sure it sucks not to get the item but let's assume ups pays them the value of the transaction (not sure what the actual policy is) you think SS should eat half the cost of a new current suit line? That would be some pretty awesome customer service and I might find myself hoping packages get damaged in some cases hah.
     
    2 people like this.
  9. KWang94

    KWang94 Well-Known Member

    Messages:
    97
    Joined:
    Nov 22, 2015
    Location:
    Toronto
    To hop, anyone selling any 34R Havanas?
     
  10. jtorres94

    jtorres94 Senior member

    Messages:
    407
    Joined:
    Sep 22, 2014
    I'll be selling a Grey Jort suit, Light Brown Hopsack Jort jacket as well as a Navy York suit in a 34R if anyone is interested. Also have the Navy Havana Traveler in a 36S up for sale. Feel free to PM me.
     
  11. db9sfast

    db9sfast Member

    Messages:
    10
    Joined:
    Nov 23, 2016
    Is anyone else who shopped at the outlet getting a
    "Your package was damaged in transit. We will notify the sender with details."
    date "01/20/2017"
    location "Eindhoven, Netherlands"
    from UPS

    I am counting 2 people so far on this forum. Really sucks. Hope its trivial. Gonna miss out on something I really really wanted from the outlet.

    Did anyone ever get a 'damaged in transit' even on their regular orders? What ended up happening?
     
  12. masernaut

    masernaut Senior member

    Messages:
    422
    Joined:
    Oct 14, 2012
    Outlet is now closed.
     
  13. Spandexter

    Spandexter Senior member

    Messages:
    747
    Joined:
    Apr 8, 2012
    Location:
    Melbourne, Australia
    As a resident of a non participating country...Hoorah. Bring on S/S!
     
    3 people like this.
  14. riton

    riton Senior member

    Messages:
    173
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    Jan 31, 2012
    Please no, my wallet needs some rest !! [​IMG]
     
  15. EUtroll

    EUtroll Senior member

    Messages:
    136
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    Sep 6, 2015
    Need to seriously update the s/s wardrobe so looking forward to the arrivals. My wallet is not.
     
  16. Nikola

    Nikola Senior member

    Messages:
    1,475
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    Mar 29, 2013
    When will we see the first SS items in Europe?
     
  17. h3ro

    h3ro Well-Known Member

    Messages:
    94
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    Jul 6, 2016
    
    What day did your items ship out?
    I have a package that I received shipping confirmation on 1/20 and still waiting on an update on its tracking.


    I believe end February/ beginning March.
     
  18. EUtroll

    EUtroll Senior member

    Messages:
    136
    Joined:
    Sep 6, 2015
    They sent out mails about pre-orders in late January and the second week of February last year so we should expect things fairly soon.
     
    Last edited: Jan 23, 2017
  19. ShawnBC

    ShawnBC Senior member

    Messages:
    1,505
    Joined:
    Mar 21, 2014
    Location:
    Québec, Canada
    

    Amen. Now that the "outlet craze" is over, can we go back to our regular schedule, please? :slayer:
     
  20. kithking23

    kithking23 Well-Known Member

    Messages:
    64
    Joined:
    Mar 3, 2016
    Spoke to a rep in tysons over the weekend and I believe he said that the new S/S will be around march 14
     

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