So I recently purchased a La Spalla Suitsupply jacket which I really like. The problem is that the jacket has a few loose threads. I'm wary of pulling or cutting the threads but according to their customer care, I'm supposed to. I purchased a replacement but it want any better. In fact, I might say it was worse because the fabric is fuzzy in one area. What do you think I should do. Cut it? Am I expecting too much by thinking a jacket shouldn't have loose threads? Thanks!