How would you guys approach the following situation?: I bought a Corneliani suit from Century 21 in NYC. They offer tailoring for a minimal price. I asked to have the pants cuffed ($8.00). The salesman who took my measurements (pleasant older Italian immigrant type) seems to be the contact between the store and the tailor they outsource the alterations to. When he took my measurements for the pants, I asked if the pants' cuffs are done at an angle, when the front is a bit shorter than the back, because I don't want a large break. He said that they are in fact normally angled, but only slightly. He also said that all the work is fully guaranteed to be satisfactory. I got the pants back, and the break was HUGE. I asked him if this could be fixed, i.e., if the angle could be raised. He said that it's already at a slight angle, and that it's impossible to make a steeper angle where you have cuffs (whereas there is no limit when cuffless). A few days later, I gave a call to the actual tailor shop that they outsource the alterations to, and asked the tailor if he can angle the cuffs to cure a huge break in front yet the cuffs already sit nicely in the back. He replied that it's not a problem. Next day, I went back to the salesman and told him what the tailor said. He replied "I don't know why he told you that - its just not possible. And anyway, the length looks perfect, why touch it?" Keep in mind that this is the same guy that tried to convince me that I don't need the sleeves of the jacket shortened, even when he saw that they fully covered the french cuffs of my custom shirt. What the hell is going on here? Who is in the right? Should I go back and insist that he at least ask the tailor to try? I know that I'm probably being a baby and should just fork over $20 to go get it re-done at a good tailor shop. But as a matter of principle, I'm a bit annoyed, especially if he really is bullshitting me, and especially when it's supposedly "satisfaction guaranteed."