- Joined
- Apr 29, 2014
- Messages
- 622
- Reaction score
- 1,091
@StrangeJeremy I shared this with Neil so you may have already seen it, but I wanted everyone here to see just how awesome your staff is. Ordered a pair of Indigofera Kirk jeans and added hemming this week. I put express shipping on them on the off chance they might get here before I leave for vacation on Sunday. However I knew a hem can take up to 5 days so I wasn’t going to be upset at all if they didn’t. In fact, I didn’t mention it to anyone just figured whatever happens, happens. I got this very thoughtful email from Erin less than 24 hours later and it looks like I’ll probably get those jeans to take with me on vacay. I’m very excited, but what is most impressive is the care and thought everyone in your operation has about the customer experience. Not every place is that proactive about letting folks know what is going on and I appreciate that. It’s the human connection that really decides if I’ll keep shopping somewhere. Y’all got great products, but more importantly you have great people.
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This is exactly what we live for here!