SPIER & MACKAY - Official Affiliate Thread

[ericgereghty]

I feel like I've tried to be generous in understanding the difficulties of running a small business, especially over the last couple years. And for the most part, the slow speed to respond to questions or process refunds etc has been balanced by the value proposition of being able to buy some quality items at a price I can afford, and I have never had an issue with anything aside from speed (and the bizarre invoice system for returns).

But I just had an experience with another small company, Kent Wang, that made me question why it seems so hard for Spier to take care of basic things like customer service. I bought some pocket squares from KW (shipped the day I ordered them) and one arrived with a pulled thread. When I contacted them to ask what to do I received a response within hours. After figuring out which squares I wanted to keep I wrote to initiate a return and was sent a return label within hours. And once the return was received I was notified they had received it and that the refund should show up within a couple days. My impression of the companies is that they offer similar value and are lean operations, but the contrast in efficiency was startling.

Not to pile on (Spier's response time isn't good, to be sure, but it's never been problematic for me), but I placed an order, both with Spier and another AV at roughly the same time earlier this week (Spier order submitted first), and received the goods from the other AV...

Not that I expect THAT level of turnaround time, by any means...but it can make for a rather glaring comparison, considering I don't particularly expect to even receive a shipment notification from Spier until next week.

 

[JustinW]

Within 4 weeks? I would say likely if you ordered it ASAP. Maybe could email to see if you could pay extra to try and expedite it

That’s kinda the problem though right, since they aren’t responding to emails? I’ll try it though. Thanks!

 

[mbb355]

When's that black & white glen check Moon tweed gonna drop?

 

[XxLogo]

That’s kinda the problem though right, since they aren’t responding to emails? I’ll try it though. Thanks!

Yea I know, contradicting my own comments, but that is the only real way of hoping to contact them. Hopefully you get a rather quick response

 

[1st Step]

My man @1st Step got a response with a quickness 😂

Thanks, I'm A Unpaid Team Member!

 

[JTrent82]

I know some posters were dubious about the Shetland sweaters, being a first run and all, but I have to say I'm incredibly pleased with mine. It's extremely warm. The rust colorway is fantastic- the pics on the web don't do it justice. I like it better than my old Pendleton, and it fits much better too. The value is outrageously good. I'm gonna be wearing this sweater for many years to come!

 

[SpierTeam]

I had the same issue with their purple label shirts. ordered 3 shirts, 2 that were 0.75 inch longer than the stated 35.

regarding their CS, every time I call in, it goes to what is appears to be a 3rd party CS line in India. every call either leads to disconnection or the CS telling me to email my question/complaint instead...

S&M is a sinking ship. Better use up your credits and gift cards before its too late. Oh and make sure to not use your CC cause you know, it may get leaked again

With regards to our shirt sleeve lengths, we always add an extra half-inch to allow for shrinkage, which is standard across every shirt manufacturer. For example, a shirt tagged as a 35" sleeve would actually measure 35.5" when brand-new. The extra quarter-inch of length that you mentioned would fall within our tolerance levels.

All of our customer service staff are located in Canada, and we do not outsource our support or CS to other countries. Some of our staff are immigrants who speak with an accent, but we are a proudly Canadian company.

In terms of credit card info being leaked, there was an isolated incident that happened once several years ago on our old web platform, but our current website build & payment system are safe & secure, and we have not had any issues in the past 3+ years.

Far from being a sinking ship, we continue to see excellent growth year after year, and we plan to be around for a long time continuing to do what we love.

 

[St1X]

Far from being a sinking ship, we continue to see excellent growth year after year, and we plan to be around for a long time continuing to do what we love.

Great to hear that you made it through covid well!

 

[A-Lawson]

Anyone had a custom double-breasted suit/jacket made with the 4.5'' traditional peak lapel?

 

[DonRaphael]

Anyone had a custom double-breasted suit/jacket made with the 4.5'' traditional peak lapel?

Yes, plenty. Here're some.

 

[FlyingHorker]

Light Heather Melange - Hooded Sweatshirt (spierandmackay.com)

Recently got their hoodie, might be from FW20 based on the URL?

I dig it, it's thick and heavy and comfortable.

I've a 37-38" chest and wear 38R contemporary and bought size Large.

It was too big on me. I washed it on cold and tossed it in the dryer, it shrunk to a medium and is now a normal loose/relaxed fit on me. Great value.

 

[A-Lawson]

Yes, plenty. Here're some.
View attachment 1849722 View attachment 1849723 View attachment 1849724 View attachment 1849725 View attachment 1849726

Beautiful! Thank you

 

[noverbeck]

Does anyone have any pictures of the brown Angelico herringbone single breasted overcoat from the previous year?

 

[varsityreds0123]

Anyone with sale pickups? Bought the full canvas Tan Soleil (Solaro-esque) suit for about CDN $540. Pretty unbeatable deal.

 

[iguana]

Anyone with sale pickups? Bought the full canvas Tan Soleil (Solaro-esque) suit for about CDN $540. Pretty unbeatable deal.

Got a pair of light gray VBC high twist trousers for $102 USD. I'd been eyeing them for a while.
It will soon be balanced out by paying full price on some turtlenecks though 😅