1. Welcome to our newest affiliate vendor, Atelier Wen We are very happy to welcome our newest affiliate vendor, Atelier Wen focusing on quality mechanical watches proudly made in China.

SPIER & MACKAY - Official Affiliate Thread

Discussion in 'Classic Menswear' started by spiermackay, Mar 14, 2014.

  1. saskatoonjay

    saskatoonjay Senior Member

    Messages:
    514
    Likes Received:
    408
    Joined:
    Apr 16, 2016
    Location:
    Saskatoon, SK, Canada
    Just had to say I had one sour in-store experience, but the way you reached out to make it right has absolutely won me over. No wonder there's so much positive activity on this thread!
     

  2. spiermackay

    spiermackay Affiliate Vendor Affiliate Vendor

    Messages:
    3,571
    Likes Received:
    4,693
    Joined:
    Jul 12, 2012
    Location:
    Toronto, CA
    PM me your order#
     

  3. spiermackay

    spiermackay Affiliate Vendor Affiliate Vendor

    Messages:
    3,571
    Likes Received:
    4,693
    Joined:
    Jul 12, 2012
    Location:
    Toronto, CA
    Yes. New washes. Properly distinct too! haha.
     

  4. adelorenzo

    adelorenzo Well-Known Member

    Messages:
    63
    Likes Received:
    67
    Joined:
    Apr 24, 2018
    Location:
    Whitehorse, YT
    Slim fit in long sizes please!!!!
     

  5. BeraQueezy

    BeraQueezy Senior Member

    Messages:
    528
    Likes Received:
    699
    Joined:
    Dec 28, 2011
    Always running into issues with S&M's order system. Was contacted that 1 of my 4 shirts was OOS so CS asked if they wanted me to have it refunded and shipped 3/4 yesterday. Just got a ship notification today saying 4/4 are in the box. Who knows if that is accurate though. I suppose I will raise the issue if only 3 appear in the box.

    What sucks though is I also recommended the brand to a friend and his first order is coming up with 2 of his pieces OOS as well.

    Love the brand in terms of quality and price point but money should definitely be allocated to correcting these issues.
     

  6. adelorenzo

    adelorenzo Well-Known Member

    Messages:
    63
    Likes Received:
    67
    Joined:
    Apr 24, 2018
    Location:
    Whitehorse, YT
    Any extra slim fit sizes in the denim shirts? Or any casual shirts at all really.... :fonz: Was bummed that the casuals you just dropped recently didn't come in extra slim.
     

  7. spiermackay

    spiermackay Affiliate Vendor Affiliate Vendor

    Messages:
    3,571
    Likes Received:
    4,693
    Joined:
    Jul 12, 2012
    Location:
    Toronto, CA
    Working on it. Believe me. It's not an easy fix. Throwing more money at it won't solve it any quicker.
     

  8. BeraQueezy

    BeraQueezy Senior Member

    Messages:
    528
    Likes Received:
    699
    Joined:
    Dec 28, 2011
    I totally get that. I work with a menswear accessory company, albeit a smaller scale, but I understand the issues that arise when it comes to inventory and order fulfillment.

    Unfortunately half of the orders I have placed with S&M have come with problems or delays so I figured I'd add to the discussion.
     

  9. jch1

    jch1 Senior Member

    Messages:
    283
    Likes Received:
    24
    Joined:
    Feb 17, 2012
    Pretty quick follow-up: I was quickly contacted by S&M, and they appear to be addressing the issue. I totally understand that there may be issues with correct quantities showing up, and considering the high quality of their apparel, one has to make the determination as to whether it is worth it to put up with issues. For me, it's worth it, so I'm okay with an occasional mishap occurring.
     

  10. DFWWingnut

    DFWWingnut Senior Member

    Messages:
    521
    Likes Received:
    1,113
    Joined:
    Feb 3, 2017
    Bold windowpanes, light blue linen, sometime in light green.
     

  11. DFWWingnut

    DFWWingnut Senior Member

    Messages:
    521
    Likes Received:
    1,113
    Joined:
    Feb 3, 2017
    Rick...I build and sell this $hit (eComm, OMS, etc) for a living. We should talk at some point.
     

  12. losrockets

    losrockets Distinguished Member

    Messages:
    1,202
    Likes Received:
    626
    Joined:
    May 15, 2013
    @spiermackay when you order a run of suits, are you able to add additional units of trousers if there's cloth remaining? Your trouser template actually works quite well for me but I'm going to try and MTM jackets when going forward, at least for staple items. If you ran a unique RTW suit that I think I wanted, I'm wondering if I'd be able to pre order a pair of trousers and just MTM the jacket. Or would this be a problem because it's two separate factories, and they may not have access to the same cloth?
     

  13. James1051

    James1051 Distinguished Member

    Messages:
    1,789
    Likes Received:
    2,015
    Joined:
    Jul 22, 2013
    Location:
    Philly
    Awesome! looking forward to it.
     

  14. dougdavis2909

    dougdavis2909 New Member

    Messages:
    2
    Likes Received:
    0
    Joined:
    May 25, 2015

    Same here. Have tried to place two orders for sport coats only to be told a week later they are out of stock. Not a great first experience.
     

  15. James1051

    James1051 Distinguished Member

    Messages:
    1,789
    Likes Received:
    2,015
    Joined:
    Jul 22, 2013
    Location:
    Philly
    Hang in there, the quality : dollar ratio is very high with SM, and they do always make things right if you contact them.
     

Share This Page

Styleforum is proudly sponsored by

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.