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Some one stole my ww chan!

Discussion in 'General Chat' started by poorsod, Aug 31, 2006.

  1. imageWIS

    imageWIS Senior member

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    (unlike UPS )
    According to most common performance measures they are doing somewhat better than UPS.


    URL?

    Jon.
     
  2. lawyerdad

    lawyerdad Senior member

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    That sucks; sorry. I agree with Stax's suggestions. I don't know about FedEx ground specifically, but my general experience with both FedEx and UPS is that they will leave a notice rather than the package if someone's not there to sign for it. I know that you can specify either "leave it on the doorstep if nobody is there to sign" or "leave a notice of attempted delivery". Although I can't say for sure, I'd always understood the default to be that they only leave it there if the sender authorized them to do so. I would definitely try to find out from Chan what, if any, standard instructions they give to FedEx in this respect.
     
  3. montecristo#4

    montecristo#4 Senior member

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    If you think FedEx is bad, try DHL. They are truly horrific.

    And do ship packages to your office.
     
  4. Get Smart

    Get Smart Senior member

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    I've had better luck with DHL than Fedex

    Re: sorting thru Memphis...it's been a while since I've used Fedex but in the past, yes my packages sent from LA did go to Memphis before coming back to LA for delivery....on multiple occasions
     
  5. edmorel

    edmorel Senior member Dubiously Honored

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    FEDEX recently changed their residential delivery services. If you look at a new fedex form on the bottom right #8 reads:

    "New Residential Delivery Signature Options (if you require a signature, check Direct or Indirect)"

    No signature required

    Direct Signature

    Indirect Signature (neighbor)

    Now a fee applies for the two signature services (what kind of crap is that?)
    No signature required becomes the default if nothing is checked off. Chan's forwarder probably did not check anything off. I doubt full customs value was declared but hoepfully Chan can work something out for you.
     
  6. imageWIS

    imageWIS Senior member

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    Really? The default is no signature required? The guy who thought this up must have been thinking "gee, you know FedEx doesn't get enough lawsuits..." This is completely contradictory of FedEx Express, which defaults to signature required and you must purposely check off a box / sign stating that you wish for no signature to be required; and of course, no extra fee is charged.

    Jon.
     
  7. Buster

    Buster Senior member

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    URL?

    Jon.


    No URL, I just have some of the information.
    for example
    On time performance (15 mins from promised time)
    UPS: 98%
    FedEX (Express) 99.8%
     
  8. imageWIS

    imageWIS Senior member

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    No URL, I just have some of the information.
    for example
    On time performance (15 mins from promised time)
    UPS: 98%
    FedEX (Express) 99.8%


    Yeah...those numbers aren't important (plus 98% to 99.5% is so minimal). Now, find me the % of packages actually delivered without any problems and without any loss, those are numbers worth looking at.

    Jon.
     
  9. edmorel

    edmorel Senior member Dubiously Honored

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    No URL, I just have some of the information.
    for example
    On time performance (15 mins from promised time)
    UPS: 98%
    FedEX (Express) 99.8%


    not to break balls here here but 1.8% better is a sampling error at best. Also, on time simply means that, on the time that FEDEX scheduled it. USPS can get a 2 pound package from NY to LA for under $5 in 3 days. FEDEX ground can't touch that.
     
  10. poorsod

    poorsod Senior member

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    It was a 1-button jacket in a 10 oz Holland and Sherry Crispaire Fresco, 1/2 lined (purple) and MOP buttons. It should be quite distinctive. If you guys happen to run into a 42R on ebay or some where else which meets this description can you let me know? Thanks.
     
  11. Buster

    Buster Senior member

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    not to break balls here here but 1.8% better is a sampling error at best. Also, on time simply means that, on the time that FEDEX scheduled it. USPS can get a 2 pound package from NY to LA for under $5 in 3 days. FEDEX ground can't touch that.

    It is not a sampling error - I assume you know enought statistics to know that with their volumes, it is actually quite significant.

    I agree there are other measures - UPS does not fair better in them.

    If you want the cheapest service - use USPS (actually even FedEx use USPS to ship some packages)

    "On time performance" is derived with respect to the promised time (not to the scheduled time).
     
  12. mkk

    mkk Senior member

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    How would you generally rank/rate these shipping methods for domestic/int'l shipping?

    DHL
    FedEx
    TNT
    UPS
    your country's postal service
     
  13. imageWIS

    imageWIS Senior member

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    It is not a sampling error - I assume you know enought statistics to know that with their volumes, it is actually quite significant.

    I agree there are other measures - UPS does not fair better in them.

    If you want the cheapest service - use USPS (actually even FedEx use USPS to ship some packages)

    "On time performance" is derived with respect to the promised time (not to the scheduled time).


    To really see how they got those numbers we would need to actually see how the statistic was compiled, what the range of actual numbers tallied was, over how great a period of time, how were the outliers removed, etc...

    Jon.
     
  14. whoopee

    whoopee Senior member

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    No URL, I just have some of the information.
    for example
    On time performance (15 mins from promised time)
    UPS: 98%
    FedEX (Express) 99.8%


    I am not surprised. Fedex Express is a great service; the Ground, as noted elsewhere in the thread, is not.
     
  15. DNW

    DNW Senior member

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    It is not a sampling error - I assume you know enought statistics to know that with their volumes, it is actually quite significant.

    I agree there are other measures - UPS does not fair better in them.

    If you want the cheapest service - use USPS (actually even FedEx use USPS to ship some packages)

    "On time performance" is derived with respect to the promised time (not to the scheduled time).


    You do research for the industry?

    Actually, I like FedEx more than UPS. Having a package sent to a residential address via UPS is a pain in the ass. They don't deliver on the weekends, and leave those stupid fucking notes during the weekdays. They won't even allow you to authorize them to leave the package somewhere. I've had more than one instances where I could not make it to their warehouse ontime to pick up the package and it is then sent back to the sender. My preference would be to ship via USPS for domestic and low value items, and via FedEx for high value items. I've never had a problem with USPS, so I would prefer to use their service every chance I get.
     
  16. countdemoney

    countdemoney Senior member

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    USSA
    How would you generally rank/rate these shipping methods for domestic/int'l shipping?

    DHL
    FedEx
    TNT
    UPS
    your country's postal service



    Depends on what and where.

    Box sized, to and from China, I have had far superior experiences with UPS, especially with customs clearances.

    Domestic box sized - UPS again. Unless it's for first thing the next morning, and then Fed Ex.

    For small highly valuable pieces like watches, USPS global priority.

    Large, valuable pieces, Fed Ex White Glove.
     
  17. Buster

    Buster Senior member

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    You do research for the industry?

    Not specifically in the industry - a bit broader than that (time based competition in services).

    To really see how they got those numbers we would need to actually see how the statistic was compiled, what the range of actual numbers tallied was, over how great a period of time, how were the outliers removed, etc...
    I can attest to the excellence of both Operations departments. These are numbers that are internal quality management.
     
  18. LabelKing

    LabelKing Senior member

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    I've never really had any problems with FedEx. Recently, I had two items delivered by FedEx without problems although one parcel did arrive a day earlier than what the tracking number stated.

    Imagine the amusement if the package contained anthrax. The Seasame Street Alert would be in the Elmo-reds.
     
  19. Vintage Gent

    Vintage Gent Senior member

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    Poorsod, wondering how things turned out. Any word from either FedEx or Chan?
     
  20. A Harris

    A Harris Senior member Dubiously Honored

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    As was mentioned, FedEx has recently changed their policy. It used to be that every package required a signature, unless the customer had a signature waiver on file. It seems things have changed. I think this is a very bad idea, and very representative of the poor service of FedEx in general. Lots of packages are going to get stolen as a result of this.

    Initially, I would have said there was no way this is Chan's problem, being that they fulfilled their end of the bargain by making ans shipping the suit. But if indeed they were unaware of the policy change and did not require a signature for the delivery, then perhaps they share some responsibility.

    As an aside, I hate FedEx. They continually raise their rates by large percentages. They messed up the interest rate on one of my credit cards by repeatedly billing it when it was maxed out, despite multiple calls I made requesting that they take it off the account. And they screwed me out of $500-$1000 in bogus fees every year when I was using them. Like charging per-package pickup fees on entire shipments that were not picked up. Or randomly charging over $50 for 1lb packages sent 2nd day air within California. You have to watch their invoices like a hawk, or prepared to be screwed. Plus they don't ship on Saturdays. I hear even worse things about UPS. USPS is a vastly superior service.
     

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