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Some one stole my ww chan!

Discussion in 'General Chat' started by poorsod, Aug 31, 2006.

  1. poorsod

    poorsod Senior member

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    So, I get home today to find the FedEx package in my front door, opened and emptied. How wrong is that?! [​IMG] I call FedEx and they said that it is company policy to leave packages at a residence without a signature. Who on earth leaves a package on the ground floor in NYC, in full view of every passerby and not expect it to get stolen?! [​IMG] Alternatively it could have been a FedEx employee who stole it and left the box to avoid blame. I called Patrick and see if he can fix the problem. In anycase, FedEx should pay damages for their screw up because WW Chan shouldn't bear the cost of FedEx's mistake. I will call FedEx again tomorrow and try to speak to a supervisor before I put in a motion in small claims court. I have already filed the police report. Anybody have suggestions? What chances do I have in small claims court? Sorry,I just had to vent.
     
  2. Nantucket Red

    Nantucket Red Senior member

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    I've dealt with FedEx numerous times in Japan, and their business practices are at best annoyingly inconvenient. I hate this company for my own reasons and now I have an opportunity to hate them vicariously.

    Perhaps we could establish an SF investment pool and short sell massive amounts of FedEx stock.
     
  3. acidboy

    acidboy Senior member

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    i'm so sorry this happened. i hope your grievances will be answered to your satisfaction.
     
  4. lee_44106

    lee_44106 Senior member

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    some hobo's gonna be snappily dressed!

    I feel bad about your shirt loss, hope FedEx reimburse you. One of the few disadvantages of living in the big Apple.
     
  5. VKK3450

    VKK3450 Senior member

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    Wow, my symapthies to you.

    I have often wondered if that was a regular occurance when they leave things.

    K
     
  6. Kent Wang

    Kent Wang Senior member Dubiously Honored Affiliate Vendor

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  7. Ambulance Chaser

    Ambulance Chaser Senior member

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    That's odd. My building doesn't have a front desk, and I often see FedEx stickers attached to the front door stating that FedEx has attempted delivery. These stickers have a place for the delivery recipient to sign to consent to have the package dropped off.

    FedEx should definitely make you whole. Good luck.
     
  8. imageWIS

    imageWIS Senior member

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    FedEx inside the US sucks. Elsewhere in the world it’s better, but inside the US it’s horrible. UPS is much better at getting a package delivered properly inside the US. And don’t get me started on FedEx Ground!*

    Jon.

    *Damn you Brooks Brothers and Polo, must you use FedEx Ground?
     
  9. chorse123

    chorse123 Senior member

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    Was it a suit?

    This is exactly why I have packages, even magazines, shipped to my office rather than home.
     
  10. marc237

    marc237 Senior member

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    My sympathies. In the future, you can also arrange to pick-up at the FedEx terminal near you. I had that done with a computer being delivered. More recently, I follow CHorse's suggestion and have everything come to the office. This practice has resulted in comments re: amount of shoe deliveries, but still worth it.
     
  11. edmorel

    edmorel Senior member Dubiously Honored

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    FedEx inside the US sucks. Elsewhere in the world it's better, but inside the US it's horrible. UPS is much better at getting a package delivered properly inside the US. And don't get me started on FedEx Ground!*

    Jon.

    *Damn you Brooks Brothers and Polo, must you use FedEx Ground?


    FEDEX ground could be the most idiotic service ever invented. Let's see, you can send a package across the country via USPS for a few dollars and get it there in 3 days or you could use FEDEX Ground, take 5 business days and pay more money!
     
  12. j

    j Senior member Admin

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    Sorry this happened. Hopefully they will pay for a new suit, but I doubt they will recompense for your time and effort wasted. [​IMG]

    Fedex does suck. On two separate occasions they've totally screwed up my deliveries, fairly recently actually. Some GVH boots I had been waiting for for a week, they decided to not even come by my place. I was there the whole day and they claimed they "attempted delivery" while in fact, they didn't come near the building. So basically the driver lied instead of consulting, oh I don't know, a MAP?! Or ever heard of this new thing called the "Interweb" or something where they have "Mapquist" or something? Where you can find the place in like 2 minutes of typing and clicking? I ended up having to drive an hour to their warehouse and pick them up. Another package took an extra week and a half to get to me.
     
  13. edmorel

    edmorel Senior member Dubiously Honored

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    So, I get home today to find the FedEx package in my front door, opened and emptied. How wrong is that?! [​IMG]

    I call FedEx and they said that it is company policy to leave packages at a residence without a signature. Who on earth leaves a package on the ground floor in NYC, in full view of every passerby and not expect it to get stolen?! [​IMG] Alternatively it could have been a FedEx employee who stole it and left the box to avoid blame.

    I called Patrick and see if he can fix the problem. In anycase, FedEx should pay damages for their screw up because WW Chan shouldn't bear the cost of FedEx's mistake.

    I will call FedEx again tomorrow and try to speak to a supervisor before I put in a motion in small claims court. I have already filed the police report. Anybody have suggestions? What chances do I have in small claims court?

    Sorry,I just had to vent.



    sons of bitches should be hung by their balls (both the thief and fedex). Good luck getting something out of Fedex. If it was not insured for full value, you've got your work cut out for you.
     
  14. Stax

    Stax Senior member

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    If FedEx does in fact leave notices at other buildings (which seems to be the case from one of the above posts), it would be a good idea to try and get some photos of such notices, in the event you do take this matter to small claims court. (in fact, try to get some close-up shots as well, with a recent date written on the notice). That way, you have some evidence to impeach FedEx's claim that it is company policy to leave a box at the address.
     
  15. alflauren

    alflauren Senior member

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    Los Angeles, CA
    In my experience, whether to leave the package is often up to the driver. Where I live now, theft isn't a problem, and FedEx/UPS will sometimes even leave things that actually have the "signature required" tag. Where I lived when I was in school, FedEx/UPS wouldn't even bother bringing the box to the door. They'd run through the apartment building, and stick tags on the doors, automatically assuming that 1) no one was home, and 2) he wasn't going to be leaving any packages anyway.

    USPS seems to be the only carrier that actually follows the rules about leaving things that aren't supposed to be left. Of course, going to the post office is often a pain in the ass...

    Good luck with your claim. If Chan undervalues the cost of the suit to save you $ on import, you may have a problem. (You: this was a $1000 suit! FedEx: that's not what the customs form says...)
     
  16. dah328

    dah328 Senior member

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    Chan generally ships their stuff to a US agent who forwards it on to the customer. That should eliminate at least the whole customs declaration vs. actual value thing.
     
  17. Get Smart

    Get Smart Senior member

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    FEDEX ground could be the most idiotic service ever invented.

    no shit. If I sent a package down the street by FEDEX ground, the tracking would show that it gets sent to a main sorting facility in Memphis, then back here for down the street delivery in 3-5 days.

    Sorry to hear about this experience. I'm sure it's many a member's worst nightmare when it comes to delivery of a long awaited item. But like many have said, if it was undervalued for customs you're prolly SOL, unless Chan is willing to go the extra extra extra mile and make you another suit (maybe for cost of materials?)
     
  18. imageWIS

    imageWIS Senior member

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    FEDEX ground could be the most idiotic service ever invented. Let's see, you can send a package across the country via USPS for a few dollars and get it there in 3 days or you could use FEDEX Ground, take 5 business days and pay more money!

    Not to mention they deliver or work on Mondays, plus they have no way of communicating with the driver since they are "˜independent contractors', so tracking info is always out-of-date, oftentimes I received a package and only 3 days later would the FedEx website tell me that it was delivered.

    Jon.
     
  19. imageWIS

    imageWIS Senior member

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    no shit. If I sent a package down the street by FEDEX ground, the tracking would show that it gets sent to a main sorting facility in Memphis, then back here for down the street delivery in 3-5 days.

    Sorry to hear about this experience. I'm sure it's many a member's worst nightmare when it comes to delivery of a long awaited item. But like many have said, if it was undervalued for customs you're prolly SOL, unless Chan is willing to go the extra extra extra mile and make you another suit (maybe for cost of materials?)


    In as much as it's not directly Chan's fault, it is still their fault. They arranged for shipping and they shipped the item out. It is not the recipient's fault of shipping made a mistake and the package was stolen. He is supposed simply receive the merchandise as requested. Since he did not receive the merchandise and instead received an empty box, he is not liable.

    Jon.
     
  20. Buster

    Buster Senior member

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    no shit. If I sent a package down the street by FEDEX ground, the tracking would show that it gets sent to a main sorting facility in Memphis, then back here for down the street delivery in 3-5 days.


    That just cannot be. FedEx has 30 (29 to be precise) ground hubs, which are different than the air/epxress hubs. Memphis was the first hub, but now it is one of 5 express hubs. So if you ship from the west coast to the west coast - it will not go the memphis. FedEx and FedEx ground are two completely different operations. (unlike UPS )
    According to most common performance measures they are doing somewhat better than UPS.
     

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