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Sid Mashburn

dieworkwear

Mahatma Jawndi
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From first-hand experience, I can tell you those stores have done these exchanges. And I might even agree with you that those might be exceptions, but that is precisely the point. Those stores went out of there way to make sure a client was satisfied. In this situation, I was not even asking for my money back or an exchange. I was willing to pay the difference for a more expensive shoe. I was willing to give Sid more of my money to continue being a customer.

I mean, that's fine. But the store isn't wrong for not taking back used goods. Imagine the headache that would cause for retailers if that was a possibility.

If you were a store owner with millions invested in inventory, would you start just taking back used goods? On the promise that some new customer will come back again? Think of the loopholes that would open up to anyone and everyone who feels like returning a purchase because they changed their mind.

Sid Mashburn can't just resole the shoes, by the way. That would make them even worse than they are now because they'd risk slipping the gemming people scream about here.

Honestly, it's bizarre that you would chalk this up to Sid Mashburn's "bad customer service" and not just Allen Edmond's unusually good customer service. Those are not related. The fact that AE goes above and beyond what 99% of retailers do doesn't mean that those retailers are acting unreasonably.
 

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Maybe I'm not the ideal clientele for Sid, as most of the folks that come to the store are usually a Georgetown WASPY crowd. As a South Asian professional in the city, I certainly did not feel welcome or accommodated and my concerns were dismissed. Needless to say, I won't be shopping there again.

I don't know if you're insinuating that the people at Sid Mashburn are racist for not taking back used goods, but if you are, that's pretty dumb and ******.
 

kammerer66

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I mean, that's fine. But the store isn't wrong for not taking back used goods. Imagine the headache that would cause for retailers if that was a possibility.

If you were a store owner with millions invested in inventory, would you start just taking back used goods? On the promise that some new customer will come back again? Think of the loopholes that would open up to anyone and everyone who feels like returning a purchase because they changed their mind.

Sid Mashburn can't just resole the shoes, by the way. That would make them even worse than they are now because they'd risk slipping the gemming people scream about here.

Honestly, it's bizarre that you would chalk this up to Sid Mashburn's "bad customer service" and not just Allen Edmond's unusually good customer service. Those are not related. The fact that AE goes above and beyond what 99% of retailers do doesn't mean that those retailers are acting unreasonably.

AE does not usually take back used shoes. Maybe some CAs can be pressured to do that, but that's not the company policy.

Even if they did, I'd argue that it would not be a good thing. Vendors are not going to "eat the cost". They will pass the cost to other customers, and why would we want that?
 

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Also, good grief. It looks like you serially return used goods. I imagine any retailer would be glad to not have you come back.

Do you think they will care that i have worn them for 3 days for an exchange? The tags are off but i still have them and i have the receipt.

Relevant: Incredible stories from LL Bean's return desk of people who took advantage of the company's satisfaction guarantee policy. The policy led to people returning 40 year-old flannel shirts that were nearly threadbare, dirty bed sheets that don’t fit the owner’s new bed, and broken chairs that fell off a car because the owner failed to secure it. One person returned a half-eaten cookie. Some "returned" stuff they found at yard sales for pennies on the dollar. Others treated LL Bean like a free rental house -- they come in, buy a few lawn chairs, go to a concert with them, and return the items the next day.

https://www.thisamericanlife.org/591/get-your-moneys-worth

LL Bean ended up scraping the policy because people are awful.

https://www.npr.org/sections/thetwo...-bean-scraps-legendary-lifetime-return-policy
 

saskatoonjay

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I don't know if you're insinuating that the people at Sid Mashburn are racist for not taking back used goods, but if you are, that's pretty dumb and ******.
I’m not sure, but I sense his suspicions about the store’s attitude are based on more data than their refusal to process the return.
 

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I’m not sure, but I sense his suspicions about the store’s attitude are based on more data than their refusal to process the return.

I'm going to guess that someone who has wildly unreasonable expectations about customer service might also have wildly unreasonable beliefs about other things.
 

Viral

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I'm going to guess that someone who has wildly unreasonable expectations about customer service might also have wildly unreasonable beliefs about other things.
I'm gonna guess that you do understand racism exists, and that it's very real and tangible, right? Not saying that's the key driver for this scenario....
 

saskatoonjay

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I'm going to guess that someone who has wildly unreasonable expectations about customer service might also have wildly unreasonable beliefs about other things.
Please don’t say racism is fake news.
 

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I'm gonna guess that you do understand racism exists, right? Not saying that's the key driver for this scenario....

Yes, it very much does. And willy nilly throwing the accusation around when a retailer won't take back used goods bolsters critics' arguments when people are trying to point to very real and meaningful examples of racism.

Maybe there was some racism at play here, but so far, the poster hasn't demonstrated anything but an unreasonable expectations and demands. Then left this nasty and gross note about racism against a company without any proof. Which is dumb and wrong.

Racism is a very real problem. It sucks that people have to constantly second guess themselves when facing it cause some people throw the term around so easily.
 

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Yes, it very much does. And willy nilly throwing the accusation around when a retailer won't take back used goods bolsters critics' arguments when people are trying to point to very real and meaningful examples of racism.

Maybe there was some racism at play here, but so far, the poster hasn't demonstrated anything but an unreasonable expectations and demands. Then left this nasty and gross note about racism against a company without any proof. Which is dumb and wrong.

Racism is a very real problem. It sucks that people have to constantly second guess themselves when facing it cause some people throw the term around so easily.
you raise some valid points.

Sometimes it's not as outward in the way most people think, however it can be implicit in how people interact with one another. As a person of color, I can almost feel when I'm being treated differently.....
 

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you raise some valid points.

Sometimes it's not as outward in the way most people think, however it can be implicit in how people interact with one another. As a person of color, I can almost feel when I'm being treated differently.....

His quote:

Maybe I'm not the ideal clientele for Sid, as most of the folks that come to the store are usually a Georgetown WASPY crowd. As a South Asian professional in the city, I certainly did not feel welcome or accommodated and my concerns were dismissed

Maybe he was not accommodated and his concerns were dismissed because he had an unreasonable request that shouldn't be accommodated and his concerns should be dismissed?
 

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Racism is a very real problem. It sucks that people have to constantly second guess themselves when facing it cause some people throw the term around so easily.

The OP did not use the term. He said:

Maybe I'm not the ideal clientele for Sid, as most of the folks that come to the store are usually a Georgetown WASPY crowd. As a South Asian professional in the city, I certainly did not feel welcome or accommodated and my concerns were dismissed.

And this may well be the case in that particular store.
 

saskatoonjay

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His quote:



Maybe he was not accommodated and his concerns were dismissed because he had an unreasonable request that shouldn't be accommodated and his concerns should be dismissed?
Yes, you already made the point that maybe there was no racism at play. We’re trying to acknowledge that—without dismissing axedatta’s perspective on a situation he found himself in.
 
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