I recently took in a pair of Lloyds to get resoled and reheeled after several years of faithful use. I went in to the Lloyds store to ask for their recommendation and was given the details of a cobbler in the Melbourne CBD who I was assured did an excellent job. I picked up the shoes today and while the soles and heels look good I have noticed three large scratches that were not there previously. My first inclination was to take the shoes back and beat him with them until the soles and heals are worn out again. My girlfriend tells me this is not a suitable solution. What would you adivise I do? What compensation would be suitable? While we are at it as I am building a bigger and better collection of shoes who in Melbourne can be trusted with high end shoe repairs?