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Shoe Damage Report & Shoe P0rn Central - Part II

Discussion in 'Classic Menswear' started by Oyaji, Feb 20, 2010.

  1. isshinryu101

    isshinryu101 Senior member

    Messages:
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    Feb 15, 2010
    such an awesome boot. the stormwelt sets them off
     
  2. joshuadowen

    joshuadowen Senior member

    Messages:
    942
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    Oct 4, 2011
    Need some advice:

    About 8 months ago, I ordered some MTO EG Shannon's from Leather Soul in Beverly Hills. I ordered them in Midnight Blue, with a Navy suede shaft. The shoes just arrived, and although the box says they are Midnight Blue with Navy Suede, the suede is most definitely black. Now I know that in the right light, navy can be mistaken for black, but I'm almost positive these are black. [​IMG]

    In this photo, the socks sticking out of the boot in the foreground are black, and the socks sticking out of the boot in the background are navy. Does anyone here have any experience ordering navy suede from EG? Is there any chance I'm wrong here? I'd love a second opinion before I make a big stink.
     
  3. VRaivio

    VRaivio Senior member

    Messages:
    2,226
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    Jul 8, 2011
    Location:
    Finland
    woolymammoth, great pairs! I can't believe JLP has discontinued them.
     
  4. NotHere

    NotHere New Member

    Messages:
    2
    Joined:
    Oct 20, 2012
    Location:
    Near Shanghai
    double monks in duo tone, might be bit on gaudy side for some.


    [​IMG]
    [​IMG]


    and yes they look bit wide as my feet are wide.
     
  5. jerrybrowne

    jerrybrowne Senior member

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    Jul 29, 2009
    

    Looks black to me.
     
  6. Gdot

    Gdot Senior member

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    5,248
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    Jun 14, 2011
    Location:
    Atlanta, GA
    

    Looks black. But don't start by making a big stink. Start by making a polite but firm statement that they are not as ordered, that you need them replaced, and that you have a deadline.

    Leather soul and EG are pretty likely to do whatever it takes to make you happy. Tell them exactly what your situation is and let them propose a solution that works for you.

    Of course, if they don't propose a solution that is satisfactory to you then you should raise a stink!

    Under normal circumstances they would offer to remake them and even offer to move them to the front of the queue. But your definite deadline of wedding date is where the bugaboo may be.

    BTW - when did you receive that photo? You probably should have noticed this problem then.

    As I recall your wedding is outdoors, on a farm of some sort? Are you that guy?
     
    Last edited: Oct 21, 2012
  7. mcarthur

    mcarthur Senior member

    Messages:
    12,120
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    Sep 29, 2004
    

    nephew,
    thanks
     
  8. mimo

    mimo Senior member

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    Aug 16, 2012
    Listen to the G-man. There seem to be a few factors in this equation:

    1. you got partially the wrong colour

    2. you have a limited time to deal with it

    3. you have a load of other things to think about apart from shoes

    I think what you have to ask yourself is "what do I want?" Is it for LS to take these back, and provide you with a replacement. Or is it to get some acknowledgement that there is a problem, live with the change, and get some other kind of compensation instead? Considering your circumstances, I'm thinking maybe you're best off aiming for the latter.

    Like the G said, tearing someone a new one isn't necessarily helpful. Always keep your cool, and avoid the transition from "customer we need to help" to "customer we want to avoid". I would suggest you speak to LS along the following lines*:

    - Hello, I ordered these MTM boots, and they're beautiful, but they're not what I ordered.
    - I ordered them to be on time for my wedding, so kind of a big deal, and it means I have a really short time to put this right
    - If I send them back, will I get the replacement in time? If not, then I don't want to be stuck without shoes
    - And if I don't have time to replace them in time for my big day, what kind of recompense can you offer me instead?
    - The thing is, if I send them back, they are a one-off oddity that are going to get sold as clearance through some outlet, at cost price. No loss to me, although you still have to get me a new pair that matches my original order, and work out whether it's your fault or EG's
    - But if you'd like to give them to me at clearance price, and maybe give me a voucher for discount on my next pair too, I will amend my wedding colour scheme and suck it up, you will not have to replace my shoes, and I will cease to be an unhappy customer and be a returning customer, and also evangelise on StyleForum about your excellent customer focus
    - If that's not possible, then I'll take a replacement please, wear ironic flip flops at the wedding, enjoy my new shoes when they finally arrive, and call you a bunch of useless and unhelpful motherfuckers on StyleForum instead



    *(I do not accept any liability for loss of shoes or dignity, or for any litigation resulting from attempted compliance with the suggestions above - please seek legal and personal advice from qualified people and not strangers online who wear shark shoes and have just fired two separate tailors in one evening in a fit of pique)
     
    Last edited: Oct 21, 2012
  9. mimo

    mimo Senior member

    Messages:
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    Aug 16, 2012
    A very modest acquisition, arrived today. Alfred Sargent, clearance price, filling the gap left by some old Loakes I killed with a patina "experiment" over the summer:


    [​IMG]
     
  10. stevent

    stevent Senior member

    Messages:
    9,555
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    Feb 16, 2010
    My current shell rotation (minus Meermin Cuero Double Monks):
    [​IMG]
    Boots:
    [​IMG]
     
    Last edited: Oct 21, 2012
  11. mimo

    mimo Senior member

    Messages:
    7,379
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    Aug 16, 2012
    Awesome. The darker wingtip high boot is particularly special.
     
  12. Hampton

    Hampton Senior member

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    Jun 9, 2012
  13. mcarthur

    mcarthur Senior member

    Messages:
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    nephew,
    good looking wardrobe
     
  14. mcarthur

    mcarthur Senior member

    Messages:
    12,120
    Joined:
    Sep 29, 2004
    [​IMG]
    whiskey lhs
    argyles otc[​IMG]
     
    Last edited: Oct 21, 2012
  15. Hampton

    Hampton Senior member

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    Very nice unc, big like!
     
  16. mcarthur

    mcarthur Senior member

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    nephew,
    thanks
     
  17. woolymammoth

    woolymammoth Senior member

    Messages:
    547
    Joined:
    Oct 5, 2007
    Sunday chores.

    [​IMG]
     
    1 person likes this.
  18. joshuadowen

    joshuadowen Senior member

    Messages:
    942
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    Oct 4, 2011
    Thanks for the advice guys. I took the photo myself when I received the shoes.

    We'll see what happens. I don't actually mind the black - not enough to send them back and risk not having them for the wedding at all. It's more a matter of principal. You pay that much and wait that long, you should get what you ordered....
     
  19. meister

    meister Senior member

    Messages:
    7,321
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    Feb 10, 2007
    

    My favourite so far.
     
  20. mcarthur

    mcarthur Senior member

    Messages:
    12,120
    Joined:
    Sep 29, 2004
    

    thank you
     

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