I decided to send them in for a full recrafting. I can feel the imprint of the previous owners foot (Slightly shorter then my foot), and would like to have the shoe mold to my foot. Don't do it! - Those shoes are hardly worn. - You'll be wasting your money!!! The insole will mould to your feet. That moulding process is a permanent one, not like stepping into a Plaster-of-Paris dish. The insole will re-align to your feet. Wear them about half a dozen times, and you won't notice, they were once worn by a different person.